Customer Success Specialist

Our client, a leader in the food industry, is seeking a Customer Success Hypercare Support Specialist to join their team. As a Customer Success Hypercare Support Specialist, you will be part of the Corporate Customer Service Department supporting Order Entry, Sales, Operations, and Cross-Functional Business Teams. The ideal candidate will have adaptability, strong problem-solving skills, and excellent communication abilities, which will align successfully in the organization.'

Job Title: Customer Success Hypercare Support Specialist (12-Month Contract)

Location: Buffalo, NY

Pay Range: $25.00 - $30.00/hour 

What’s the Job?

• Support projects, business initiatives, and process improvement efforts across multiple teams.

• Monitor operational performance metrics and identify trends, risks, and improvement opportunities.

• Prepare reports, status updates, and documentation to support business decisions.

• Learn and support internal systems, processes, and customer-facing workflows.

• Identify operational challenges, escalate issues, and assist with implementing solutions.

What’s Needed?

• 2+ years of experience in project coordination, operations support, customer service, or a related business role.

• Strong communication and collaboration skills with the ability to work cross-functionally.

• Proven problem-solving and critical-thinking abilities in a fast-paced environment.

• Experience preparing reports, tracking metrics, and analyzing business performance.

• Proficiency in Microsoft Office; SAP, ERP, or CRM experience preferred.

What’s in it for me?

• Opportunity to gain experience with a leading food manufacturing organization.

• Exposure to cross-functional projects and business process improvement initiatives.

• Collaborative and professional work environment.

• Valuable experience supporting enterprise-level operations and customer success programs.
   

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.