Job Description
Clarivoy is a marketing technology company focused in the automotive industry that delivers unified unbiased intelligence to advertisers and agencies. We leverage customer data so that they can know their consumers better, do more with their marketing, and generate more sales. Clarivoy thrives on the curiosity and unconventional thinking of its people and is driven by a relentlessness to solve new and challenging problems. We try not to take ourselves too seriously, staying open to new ideas - agile to the core. We value people first, clarity, agility, honesty, and integrity.
We are looking for a mid-level professional with account management or client service experience to manage key account relationships, applying their comprehensive understanding of digital and traditional marketing and advertising as well as their experience in the retail automotive industry.
Job Responsibilities
Customer Support & Issue Resolution
Serve as a primary point of contact for inbound customer support inquiries via ticketing system, email, and/or chat. Troubleshoot platform issues, configuration questions, and data discrepancies, escalating complex cases as appropriate. Ensure timely resolution of support tickets in alignment with defined SLAs. Clearly document issues, resolutions, and workarounds in internal systems and knowledge bases.
Customer Success Enablement
Partner closely with Customer Success Managers (CSMs) to support customers onboarding, adoption, and retention efforts. Assist customers with product usage questions, best practices, and light training needs. Proactively identify trends or recurring issues that may impact customer satisfaction or retention.
Data & Operational Support
Analyze customer usage data to help identify risk indicators, adoption gaps, or support opportunities. Support reporting and dashboarding needs related to support volume, resolution times, and customer health. Maintain accurate customer records across CRM, support, and product systems.
Cross-Functional Collaboration
Collaborate with Product Engineering and QA teams to report bugs, validate fixes, and communicate customer impact. Contribute customer feedback and insights to product roadmap discussions. Support internal process improvements to increase efficiency and customer experience quality.
Process & Knowledge Management
Create and maintain internal and external documentation, FAQs, and help articles. Recommend and help implement improvements to support workflows and tooling. Ensure consistent high-quality customer communication aligned with company standards.
Compensation Benefits Travel None
Job Requirements
Strong organizational skills with the ability to collect load and monitor significant amounts of information with attention to detail and accuracy. Detailed-oriented with a strong process-oriented skillset. Ability to work independently and handle multiple priorities. Bachelors degree or equivalent work experience. Proven customer service and problem-solving skills. Positive mentality with a desire to collaborate with others, desire to work on a team with shared goals, and comfortable managing cross-functional projects. Thrives in a startup environment where youre comfortable navigating conflicting priorities and managing ambiguity in a fast-paced setting. Excellent writing and verbal communication skills for both executive and technical audiences. Familiarity with customer health metrics, usage analytics, or retention indicators.
Software
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