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Customer Success Support Specialist

Nesco Resource, LLC

Buffalo, NY

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JOB DETAILS
SALARY
$23–$24 Per Hour
SKILLS
Business Continuity Planning (BCP), Business Operations, Business Processes, Business Solutions, Business Support, Communication Skills, Cross-Functional, Customer Relationship Management (CRM) Systems, Customer Support/Service, Decision Support, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Interpersonal Skills, Metrics, Microsoft Office, Microsoft Project, Multitasking, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Execution, Project/Program Coordination, Reporting Skills, Risk Analysis, SAP, Sales Operations, Status Reports, Team Player, Trend Analysis, Writing Skills
LOCATION
Buffalo, NY
POSTED
17 days ago

Position Overview

This is a temporary 12-month assignment designed to support projects, process improvement initiatives, and operational priorities during a defined business need or coverage period. The ideal candidate will be able to adapt quickly, contribute immediately, and work effectively in a fast-paced business environment while supporting cross-functional teams and operational workflows.

Work Schedule

  • Hybrid Schedule:
    • Remote: Monday & Friday
    • In Office: Tuesday, Wednesday, Thursday
  • Hours: 8:30 AM – 5:00 PM

Assignment Details

  • Full-Time Temporary Assignment (12 Months)
  • Virtual Interviews Required

Key Responsibilities

  • Support project execution and process improvement initiatives impacting multiple customers, teams, and business workflows
  • Monitor operational and performance metrics to identify trends, risks, and opportunities for improvement
  • Prepare and distribute reports, status updates, and summaries to support planning and decision-making
  • Quickly learn internal systems, business processes, and operational requirements to support projects and business priorities
  • Identify operational challenges and process gaps while escalating issues and assisting with practical solutions
  • Maintain accurate documentation, records, and project updates using Microsoft Office and business systems, including SAP when applicable
  • Provide organized, responsive, and solutions-oriented support to maintain continuity of operations throughout the assignment
  • Collaborate with cross-functional teams including Sales, Operations, and internal business partners
  • Support multiple priorities simultaneously in a fast-paced environment

Required Qualifications

  • Minimum of 2 years of experience in:
    • Project coordination
    • Process improvement
    • Operations support
    • Customer service
    • Or another related business support role
  • Ability to learn quickly and adapt to changing priorities in a temporary or contract assignment
  • Strong verbal and written communication skills
  • Strong interpersonal and cross-functional collaboration abilities
  • Strong problem-solving, critical-thinking, and issue-resolution skills
  • Experience monitoring metrics, analyzing trends, and preparing reports
  • Proficiency with Microsoft Office applications
  • Experience with CRM systems, SAP, or similar ERP platforms preferred
  • Strong organizational skills and attention to detail
  • Ability to work independently with minimal supervision while supporting team objectives

Preferred Skills

  • Experience supporting operational improvement initiatives
  • Experience working in fast-paced corporate or operations environments
  • Familiarity with reporting tools, business systems, and process documentation
  • Strong multitasking and prioritization abilities

Education

  • Degree Requirement: Not Specified

Certifications

  • Certification Requirements: None Specified


Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company

N

Nesco Resource, LLC

Companies need talent. You want job opportunities.

That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

When you need to find a job, we're your partner.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
FOUNDED
1956
WEBSITE
https://nescoresource.com/

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