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Careers Home > Job Search Results > Customer Success Team Lead
Customer Success Team Lead
Location Alamo Tennessee United States
Job ID R0125919
Date Posted Apr 9 2026
Sector Energy
Company Name HITACHI ENERGY USA INC
Profession
Job Category Communications & Corporate Affairs
Job Type
Experience Level Management
Job Schedule Full time
Remote No
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About Us At Hitachi Energy were committed to powering a sustainable future through innovation and collaboration.
Job Description Are you a customer-focused leader with a passion for operational excellence and team development Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio. Based in Alamo TN youll manage a team dedicated to post-order operations for key market segments including utilities OEMs and internal transformer factories. From order acceptance through shipment and after-market support your leadership will ensure seamless execution customer satisfaction and continuous improvement. Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines. If you thrive in a fast-paced environment enjoy building strong internal and external partnerships and want to make a real impact in a global organization committed to sustainability and innovation this is your opportunity.
How Youll Make an Impact Lead and guide the Customer Success team in managing order entry and fulfillment. Drive the clean order" initiative to improve order accuracy and reduce processing time. Collaborate with engineering to enhance drawing management and ensure timely submittals. Champion the change order process and foster strong internal partnerships. Support manufacturing goals by reducing shipping holds and improving on-time delivery. Implement checkpoints in the sales cycle to ensure readiness for production and shipment. Serve as the voice of the customer driving initiatives that improve satisfaction and NPS. Communicate effectively with internal teams and external customers to resolve issues.
Your Background Bachelors degree or equivalent experience. Proven experience in customer success order management or operations leadership. Strong understanding of transformer components and manufacturing processes. Excellent communication problem-solving and project coordination skills. Ability to lead teams and collaborate across departments. Experience with ERP systems and continuous improvement methodologies.
More About Us At Hitachi Energy were committed to powering a sustainable future through innovation and collaboration. We offer global career growth continuous learning and a culture that values integrity safety and inclusion. Join a team where your leadership drives real-world impact and customer success.
Equal Employment Opportunity EEO-FemalesMinoritiesProtected VeteransIndividuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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