We are recruiting for a dedicated and detail-oriented Customer Supply Chain Executive to join our team in the UK.
This role plays an important part in supporting and optimising supply chain processes to deliver excellent service levels, operational efficiency and customer satisfaction.
The successful candidate will take ownership of their activities, identify opportunities to improve ways of working, and ensure actions are completed accurately and on time. Working closely with Muller Milk & Ingredients (MMI), M&S and Ocado, the role supports collaboration across supply chain related matters and helps drive strong relationships across the end-to-end supply chain. A key focus of the role is delivering a right-first-time approach, proactively resolving issues and ensuring commitments are followed through to completion.
This role offers flexibility to be based at either Bridgwater, Severnside, Droitwich or Bellshill, Manchester depending on your location.
Regular travel will be required to M&S production and despatch locations, including Bridgwater, Severnside, Droitwich, Bellshill, Manchester, Amesbury, Wolverhampton and Glasgow.
Salary: Competitive
Contract Type: Full-Time Permanent Monday to Friday 40 hours per week
Main Responsibilities
- Support supply chain collaboration with M&S and Ocado across operational and strategic supply chain activities.
- Act as a key link between customer and internal teams, ensuring timely, accurate and effective communication.
- Regularly attend MMI supply sites to build relationships and support supply chain activities.
- Coordinate and conduct regular service reviews with customers and internal stakeholders, ensuring actions are clearly defined, tracked and delivered.
- Monitor, analyse and report service KPIs, proactively identifying trends, risks and opportunities to improve product availability and service performance.
- Take ownership of routine customer supply chain activities, ensuring actions are completed accurately and in full, with a right-first-time mentality.
- Project manage relevant collaboration initiatives and coordinate communications (BCNs) relating to business change, network change and key trading events such as peak periods and bank holidays.
- Use available data and insight to identify performance improvement opportunities relating to waste, availability and operational efficiency.
- Support value chain initiatives that improve inbound efficiency across the end-to-end MMI and M&S supply chain.
- Escalate risks and issues appropriately, whilst seeking practical solutions and driving resolution wherever possible.
- Continuously look for opportunities to simplify processes, improve service and enhance ways of working across the supply chain.
Key Requirements
- Experience within a supply chain, logistics or customer-facing operational environment.
- Experience working within a fast-paced environment and managing multiple priorities.
- Strong attention to detail with a commitment to delivering accurate, high-quality work.
- Demonstrates initiative and takes ownership of tasks through to completion.
- Ability to identify issues, investigate root causes and recommend practical solutions.
- Good understanding of Microsoft Office packages, particularly Excel.
- SAP, AS400 or Cognos knowledge desirable but not essential.
- Strong organisational and planning skills.
- Ability to work under pressure whilst maintaining accuracy and attention to detail.
- Excellent communication and stakeholder management skills, both written and verbal.
- Proactive team player with a continuous improvement mindset.
- Good understanding of procedures and processes within a supply chain environment.
- Basic understanding of leading and influencing others without direct line-management responsibility.
Key Behaviours
- Takes ownership and accountability for delivering commitments.
- Demonstrates a right-first-time approach and attention to detail.
- Challenges constructively and looks for better ways of working.
- Proactively identifies and resolves issues before they impact the customer/business.
- Builds strong working relationships and collaborates effectively across teams.
- Uses data and insight to support decision-making and continuous improvement.
- Shows resilience, adaptability and a positive attitude when managing change.
At Müller, we're committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you.
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