Customer Support

Who are we?

Nordhealth (OBNORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software every day to help treat over 20 million patients annually across 35 countries.

Its been an exciting growth journey so far, and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030.

In support of this growth mission, in May 2021, Nordhealth raised €120M through a public listing on the Euronext Growth Oslo stock exchange. Nordhealth is a remote-first company headquartered in Helsinki, Finland. Our 430 employees work either remotely or from office collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, and many others.

For more information, visit our companys website at www.nordhealth.com.

About the role

We are here to create great healthcare products. Thats at our very core, but its the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We are now looking for a Documentation Specialist to support our growth and join our Support & Documentation team.

The Documentation Specialist is responsible for creating, maintaining, and improving product documentation that enables customers and internal teams to successfully use our products without requiring additional support. This role contributes directly to improving the self-service experience, reducing support demand, and ensuring documentation is accurate, clear, and aligned with real product workflows.

The role requires a high level of autonomy, accountability, and the ability to take full ownership of documentation quality, structure, and consistency across the product.

Your key responsibilities include:

• Take ownership of your documentation work, driving it through to completion and ensuring it is accurate, complete, and clear.
• Create and maintain high-quality documentation in line with product changes and releases.
• Identify gaps, outdated content, and areas for improvement, and continuously improve documentation structure, clarity, and consistency using feedback and usage data.
• Collaborate with Product, Engineering, and Support to gather and validate information, ensuring documentation is accurate and up to date.
• Coordinate and support the translation of end-user documentation.
• Participate in peer reviews and contribute to maintaining consistent, high-quality documentation standards.

Success factors

• Demonstrates strong ownership and accountability for documentation outcomes with the ability to work independently and take initiative.
• Produces clear, accurate, and well-structured documentation that enables users to find answers independently.
• Proactively identifies gaps and continuously improves documentation quality, structure, and consistency.
• Understands user needs and creates content that is practical, usable, and aligned with real-world scenarios.

Key challenges & expectations (first 12 months)

• Taking ownership of your documentation work, including identifying gaps, improving outdated content, and contributing to clear structure and consistent standards.
• Improving documentation quality while keeping pace with ongoing product changes and releases.
• Managing and prioritizing work effectively in a dynamic environment with multiple competing documentation needs.
• Building strong collaboration with Product, Engineering, and Support to ensure documentation reflects real product workflows.
• Ensuring consistency and alignment across documentation created by different contributors, including structure, terminology, and quality standards.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast-growing global SaaS company. In addition, our humble wishlist includes:

• Required:

• Relevant academic background in technical communication, documentation, or a related field, or equivalent practical experience.

• 2-3 years of experience in documentation or in a related field with a demonstrated ability to create clear, structured content.

• Strong written and verbal communication skills in English (our working language).

• Good understanding of documentation processes and tools.

• Experience with or exposure to translation and localization workflows.

• A good understanding of how to use AI to improve efficiency and workflows.

• Proven ability to manage priorities, work independently, and take ownership of tasks from assignment through to completion.

• Strong attention to detail and commitment to quality.

• Proactive and collaborative mindset with the ability to work effectively across teams.

• Desired but not required:

• Experience with Paligo and/or Crowdin.

• Familiarity with veterinary terminology or experience working in a veterinary or healthcare environment.

• Familiarity with SaaS or healthcare software environments.

• Experience working with support teams or customer-facing content.

Whats in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams, and autonomy, which drive our collaboration. Our global healthcare domain is rapidly developing, and we are seeking colleagues who enjoy working in this type of environment.

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing global company on a path to changing digital healthcare.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• The tools you need and enjoy using.
• Frequent company events and talented colleagues from around the world.

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you.

Apply now

We will fill the position as soon as we find the right person.

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Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System Teamtailor (finnishnetsolutions.teamtailor-mail.com) or via official nordhealth.com emails (e.g., name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards.

Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com.

Your safety and trust are very important to us.