Customer Support 1 - Claims

Our client, a leading Healthcare Insurance Company is looking for Customer Support 1 – Claims and This is for an initial duration of 03 MonthsContract – Remote Role
 
Job Title: Customer Support 1 - Claims
Job Id: 26-04258
Location: Remote Role
Duration: 03 Months Contract
Position Type: Hourly Contract Position (W2 only)

3 Months Remote
Important dates 

• Start Date: 10/05
• Interviews: 08/31 - 09/04
• Must clear BGV by 09/23

Time and Shift 

• MUST BE FLEXIBLE
• Good Internet Speed Required – Please share the internet speed screenshot
• Monday - Sunday-Assigned based on business need.
• Day(s) off during the week if shift includes Saturday and/or Sunday.

Potential Shift Times 

• 6:55am-3:25pm PT/9:55am-6:25pm ET
• 8:30am-5:00pm PT/11:30am-8:00pm ET

Training 

• Training class dates: 
• Training Hours 8 am - 4:30 PST - Cannot take off the first two weeks during training.

Important details: 

• Job Details: Will start with phone and processing UPS.
• Later will include processing additional claim types and more
• Cannot take off the first two weeks during training.
• They must take their photo during the interview.
• Must have wired connection and meet the Upload and download speeds.
• Must be comfortable taking phone calls.

Role 

• MUST BE FLEXIBLE Monday – Sunday - Assigned based on business need.
• Day(s) off during the week if shift includes Saturday and/or Sunday.
• Potential Shift Times 6:55am-3:25pm PT/9:55am-6:25pm ET and 8:30am-5:00pm PT/11:30am-8:00pm ET
• Will start with phone and processing UPS.
• Later will include processing additional claim types and more

Notes 

• Training Hours 8 am - 4:30 PST
• MUST BE FLEXIBLE Monday - Sunday-Assigned based on business need.
• Day(s) off during the week if shift includes Saturday and/or Sunday.
• Potential Shift Times6:55am-3:25pm PT/9:55am-6:25pm ET and 8:30am-5:00pm PT/11:30am-8:00pm ET

Job Description 

• With general supervision, ensure accurate, timely, and efficient customer support.
• Respond to customer inquiries in a manner that supports the achievement of goals.

Essential Functions 

• Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
• Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas:
• Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s)

Job Specifications
Typically has the following skills or abilities: 

• One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
• Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings
• Demonstrated ability to work with multiple software programs, simultaneously
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Compensation: The hourly rate for this position is between $15-$17 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Qualified candidates please send your word format updated resume at the earliest to Pavan:

Pavan.p@sunrisesys.com

[732-395-4444].
 
Thank You.