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Customer Support 1 - Medical Front-Office

Sunrise Systems Inc

Rochester, NY

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JOB DETAILS
SALARY
$22–$23 Per Hour
SKILLS
Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Establish Priorities, Insurance, Interpersonal Skills, Manufacturing Software, Medical Office, Medical Records, Microsoft Office, Microsoft Product Family, Multitasking, Needs Assessment, Payment Processing, Presentation/Verbal Skills, Product Planning, Purchasing/Procurement, Retail, Telecommunications, Time Management, Web Browsers, Writing Skills, eCommerce
LOCATION
Rochester, NY
POSTED
3 days ago
Our client, a leading Insurance Company/Retail Store is looking for Customer Support 1 - Medical Records & Front Office and This is for an initial duration of 06 MonthsContract – Rochester, NY
 
Job Title: Customer Support 1 - Medical Records & Front Office
Job Id: 26-03360
Location: Rochester, NY
Duration: 06 Months Contract
Position Type: Hourly Contract Position (W2 only)
  • Monday-Friday 9am-5pm
  • Role is onsite 5 days a week.
  • Support will be both in person, as well as phone calls.
  • Must possess accountability, excellent computer skills (Microsoft Suite), Medical records and front office experience.
  • This position will be considered a client position at retail store.
Job Description 
  • With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of goals.
  • Essential Functions Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
  • Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections
Job Specifications 
  • Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
  • Available to work any shift, including weekends, holidays, and/or overnight
  • Demonstrated internet knowledge and understanding of basic internet browser settings
  • Demonstrated ability to work with multiple software programs, simultaneously Working knowledge of MS Office package
  • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
  • Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs
Compensation: The hourly rate for this position is between $22-$23.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Qualified candidates please send your word format updated resume at the earliest to Pavan:

Pavan.p@sunrisesys.com

[732-395-4444].

 
Thank You.

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/

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