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About us
Understanding Balfour Beatty Our Story Leadership How we operate Public Policy
How we operate
Our Cultural Framework Evolve, Energise, Explore Our Code of Ethics Diversity and Inclusion Supply Chain Right First Time Digital-first My Contribution Sustainability Health and Safety Volunteering and Charitable Giving
Our Code of Ethics
Our Code of Ethics - Doing the Right Thing Speak Up Helpline Policies
Diversity and Inclusion
Value Everyone Our Affinity Networks Right to Respect Gender Pay Gap
Supply Chain
Our Procurement Strategy Sustainable Supply Chain Code of Ethics Supplier Standards Health and Safety in the Supply Chain Important Documents for Suppliers and Subcontractors Supply Chain Partner Payment Modern Slavery Guidance
What we do
Expertise Sectors Projects
Expertise
Civil Engineering Construction Ground Engineering Highways Services and Asset Management Mechanical and Electrical Engineering Project Finance Rail Engineering Specialist services Utilities Integration
Highways Services and Asset Management
Local Authority Works Highways Services
Mechanical and Electrical Engineering
Balfour Beatty Kilpatrick National Infrastructure Building Services
Rail Engineering
Multi-disciplinary Rail Engineering Electrification Track Solutions Rail Plant Design Engineering Signalling Reactive Maintenance Track Supplies
Specialist services
Residential Property Management and Development Off-site Solutions Pipe Fabrication and Installation Specialist Structural Repair and Maintenance Structural Steelwork Switchgear Manufacturing
Sectors
Transportation Energy Transition & Security Defence & Security Social Infrastructure
Transportation
Roads Rail Airports Public Spaces
Energy Transition & Security
End-to-end Infrastructure Delivery Transmission & Distribution Conventional Nuclear New Nuclear Carbon Capture Wind Electric Vehicle Charging Engineering and Design
Social Infrastructure
Commercial Education Healthcare Judicial Residential Housing Student Accommodation Water
Sustainability
Our Sustainability Strategy - Building New Futures Our Focus Areas Sustainability Showcase Materiality Assessment Promoting Sustainable Outcomes Governance
Our Focus Areas
Climate Change Nature Positive Resource Efficiency Supply Chain Integrity Community Engagement Employee Diversity, Equity and Inclusion
Health and Safety
Zero Harm Health and Wellbeing Safety
Safety
Make Safety Personal Our Golden Rules Our Fatal Risks Our Safety Innovations Our Safety Timeline
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Governance
UK Corporate Governance Code Role of the Board Board Committees Remuneration Principles and Policies Tax Strategy Stakeholder Engagement Section 172 Statements
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Back to results
6 Customer Support Account Manager roles in Birmingham
02:35
Balfour Beatty and me
What makes Balfour Beatty a great place to work? Is it the limitless career opportunities, our inclusive culture, the scale and complexity of our projects or working alongside the industry's finest experts? Hear from our colleagues across the UK, US and Hong Kong on why you should shape a career at Balfour Beatty. Visit our website to find out more and explore our exciting career opportunities: www.balfourbeattycareers.com #ShapeEverything
Rewards and benefits
As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too.
Apply now
Job No. BBUK19964
Customer Support Account Manager - Birmingham
Asset & Technology Solutions
Customer Care
Birmingham
Permanent
About the role
Balfour Beatty Asset & Technology Solutions (ATS) is seeking a proactive and customer-focused Customer Support Account Manager to deliver an exceptional customer experience across our projects, contracts and service areas.
As the primary point of contact for our customers, you will build strong relationships, coordinate service delivery, monitor performance against SLAs and KPIs, and ensure operational issues are resolved efficiently. You''ll work closely with internal stakeholders and supply chain partners to drive service excellence and identify opportunities for continuous improvement.
What you'll be doing
Who we're looking for
Why work for us
Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:
About us
Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV's, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence ''Employer Recognition Scheme'' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
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Balfour Beatty plc is registered in England as a public limited company.
Registered No: 395826
Registered Office: 5 Churchill Place,
Canary Wharf, London, E14 5HU
Balfour Beatty 2025
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