We are seeking an experienced Customer Support Administrator to serve as a key liaison between customers, service engineers, and internal operations teams. This role is ideal for candidates with a strong background in manufacturing environments, field service coordination, and customer support operations.
The successful candidate will have direct experience supporting and scheduling service engineers, managing service-related workflows, analyzing operational and customer service reports, and driving process improvements through data-driven decision making. This position requires the ability to work in a fast-paced manufacturing environment while maintaining exceptional customer service standards and ensuring efficient execution of service activities.
The ideal candidate will bring experience from a manufacturing, industrial equipment, automation, engineering services, or technical service environment and have a proven track record of supporting field service operations. Candidates with experience coordinating service engineers, analyzing reports, managing service workflows, and supporting customers in a manufacturing setting are strongly preferred.
About Golden, CO: Nestled in the foothills of the Rocky Mountains, Golden is known for its beautiful scenery, outdoor recreational opportunities, and vibrant community life. It offers a unique blend of small-town charm and access to the amenities of the Denver metropolitan area.
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.