Customer Support Administrator

Job Description:

Now Hiring Customer Support Administrator

Lafayette, LA

Pay Rate: $17.00 - $19.00 per hour

Shift: 1st Shift

Fast typer? Quick thinker? We've got a job with your name on it.

Still searching for an online chat support job near you? Join a team where you'll help customers through live chat, use your multitasking powers, and get steady pay for your skills.

The Must-Haves for Chat Support Success:

• High School Diploma or GED required
• 2+ years of experience in an order-entry or shared-services environment, ideally within distribution, manufacturing, or warehouse operations
• Experience supporting multiple locations, product lines, and customer groups in a fast-paced or start-up environment
• Proficient in Microsoft Office, especially Excel; strong 10-key skills required
• Experience with ROSS, AS400, and/or Green Screen systems preferred
• Bilingual abilities are a plus
• Ability and willingness to work overtime, weekends, holidays, and various shifts as required
• Demonstrated ability to perform effectively under pressure and manage competing priorities
• Professional, caring, and enthusiastic demeanor when interacting with customers and colleagues

Launch Your Next Job With:

• Solid On-time pay every week
• Full benefits package-(Medical, Dental ,Vision +Life)
• 401(k) optional plan if you're thinking ahead
• Employee discounts to keep more money in your pocket.
• A Team That Feels Like Family-and Skills That Level You Up

Use Your Smarts Everyday:

• Receive and process customer orders daily via phone (including pre-orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness.
• Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order-related tasks.
• Respond to internal and external inquiries and ensure appropriate and timely resolution.
• Maintain order cut-off timing in coordination with business units.
• Answer incoming customer calls and route them to the appropriate department or branch for follow-up.
• Develop strong knowledge of company products, programs, and systems used to manage customer accounts.
• Resolve escalated customer concerns using effective problem-solving and de-escalation techniques to achieve satisfactory outcomes.

"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate

Stop scrolling. Start earning. Apply today

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.