Business Growth, Cellular Telephone, Communication Skills, Construction, Construction Equipment, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Forestry, Forestry and Logging Machinery, Heavy Equipment/Vehicles, Identify Issues, John Deere Equipment, Laptop PC, Maintenance Services, Microsoft Office, OEM (Original Equipment Manufacturer), Partner Sales, Parts Sales, Preventative Maintenance, Profit & Loss, Rentals, Sales, Sales Support, Solution Sales, Strategic Planning, Technical Sales, Territory Management, Vehicle Fleets, Willing to Travel
Customer Support Advisor (CSA) - Williamsport, PA Territory
(John Deere Construction & Forestry Equipment)
Full-Time | Exempt | Monday-Friday
Base Salary: $40,000-$60,000 + Commission (Earn $75K+ annually)
Location: Williamsport, PA
Join a Winning Team in Heavy Equipment Sales & Support
Are you a relationship-driven professional who thrives in the field, enjoys solving customer challenges, and wants to build a long-term career in the construction equipment industry? Five Star Equipment is seeking an energetic Customer Support Advisor (CSA) to support our Williamsport, PA territory.
As a CSA, you are the face of Five Star Equipment-building trust, promoting our parts and service capabilities, and helping customers keep their fleets running at peak performance. This role combines sales, technical know-how, and genuine customer service in a territory-rich environment.
Why Join Five Star Equipment?
Competitive Pay: $40,000 - $60,000 Base + Commission (Earn $75K+ with strong potential)
Company Vehicle
Company Laptop & Cell Phone
7 Paid Holidays + Generous PTO
Paid Training & Rewards
401k with Company Match
Comprehensive Health & Dental Benefits
Fantastic Work-Life Balance
About Us
Five Star Equipment is Northern PA and NY State's trusted John Deere Construction & Forestry dealership, serving 57 counties with seven full-service locations equipped to support customers with parts, service, rentals, and sales. We deliver exceptional value through expert teams, robust inventory, and unmatched commitment to customer uptime.
Locations include:Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY
What You'll Do
In this role, you will own your territory, build relationships, and drive revenue for service, parts, and undercarriage support:
- Develop and execute strategies to maximize territory growth and profitability.
- Conduct regular customer visits to promote service work, parts sales, and maintenance solutions.
- Gather equipment details (year/make/model) and recommend preventative maintenance, parts, and service needs.
- Provide competitive quotes on batteries, engines, filters, PM services, bucket teeth, and more.
- Sell both OEM and aftermarket GET, undercarriage, and wear parts.
- Promote repair services for all OEM and competitive brands.
- Sell extended warranties, maintenance plans, inspections, and value-added programs.
- Conduct follow-ups on major sales and ensure customer satisfaction.
- Maintain CRM call logs, customer interactions, and opportunity pipelines.
- Introduce customers to John Deere Worksite Solutions technologies.
- Participate actively in Five Star's safety culture, including PPE compliance.
- Perform additional duties as needed to support customers and the branch.
What You Bring
- 3-5 years' experience in parts, service, or sales in the large construction equipment industry.
- Strong customer service, troubleshooting, and heavy equipment knowledge.
- Ability to manage time, territory, and customer priorities effectively.
- Proficiency with laptops, CRM systems, CDK, Microsoft Office, and online tools.
- Willingness to work in the field, travel within territory, and operate in varying conditions.
- A self-starter mentality with strong drive, professionalism, and communication skills.
If you're driven to build relationships, grow business, and represent an iconic brand-this is your opportunity.
Apply Today and Grow Your Career with Five Star Equipment!