Customer Support Advisor

Customer Support Advisor (CSA) - Williamsport, PA Territory

(John Deere Construction & Forestry Equipment)

Full-Time | Exempt | Monday-Friday

Base Salary: $40,000-$60,000 + Commission (Earn $75K+ annually)

Location: Williamsport, PA

Join a Winning Team in Heavy Equipment Sales & Support

Are you a relationship-driven professional who thrives in the field, enjoys solving customer challenges, and wants to build a long-term career in the construction equipment industry? Five Star Equipment is seeking an energetic Customer Support Advisor (CSA) to support our Williamsport, PA territory.

As a CSA, you are the face of Five Star Equipment-building trust, promoting our parts and service capabilities, and helping customers keep their fleets running at peak performance. This role combines sales, technical know-how, and genuine customer service in a territory-rich environment.

Why Join Five Star Equipment?

Competitive Pay: $40,000 - $60,000 Base + Commission (Earn $75K+ with strong potential)

Company Vehicle

Company Laptop & Cell Phone

7 Paid Holidays + Generous PTO

Paid Training & Rewards

401k with Company Match

Comprehensive Health & Dental Benefits

Fantastic Work-Life Balance

About Us

Five Star Equipment is Northern PA and NY State's trusted John Deere Construction & Forestry dealership, serving 57 counties with seven full-service locations equipped to support customers with parts, service, rentals, and sales. We deliver exceptional value through expert teams, robust inventory, and unmatched commitment to customer uptime.

Locations include:Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY

What You'll Do

In this role, you will own your territory, build relationships, and drive revenue for service, parts, and undercarriage support:

• Develop and execute strategies to maximize territory growth and profitability.
• Conduct regular customer visits to promote service work, parts sales, and maintenance solutions.
• Gather equipment details (year/make/model) and recommend preventative maintenance, parts, and service needs.
• Provide competitive quotes on batteries, engines, filters, PM services, bucket teeth, and more.
• Sell both OEM and aftermarket GET, undercarriage, and wear parts.
• Promote repair services for all OEM and competitive brands.
• Sell extended warranties, maintenance plans, inspections, and value-added programs.
• Conduct follow-ups on major sales and ensure customer satisfaction.
• Maintain CRM call logs, customer interactions, and opportunity pipelines.
• Introduce customers to John Deere Worksite Solutions technologies.
• Participate actively in Five Star's safety culture, including PPE compliance.
• Perform additional duties as needed to support customers and the branch.

What You Bring

• 3-5 years' experience in parts, service, or sales in the large construction equipment industry.
• Strong customer service, troubleshooting, and heavy equipment knowledge.
• Ability to manage time, territory, and customer priorities effectively.
• Proficiency with laptops, CRM systems, CDK, Microsoft Office, and online tools.
• Willingness to work in the field, travel within territory, and operate in varying conditions.
• A self-starter mentality with strong drive, professionalism, and communication skills.

If you're driven to build relationships, grow business, and represent an iconic brand-this is your opportunity.

Apply Today and Grow Your Career with Five Star Equipment!