Customer Support Advocate FT

About the Role Montana Internet is looking for an entry-levelCustomer Support Advocate to join our growing team. This position is centered around technical support and troubleshooting, helping customers resolve internet and network-related issues while delivering an exceptional customer experience. As the first point of contact for our customers, youll troubleshoot connectivity problems, guide customers through solutions, and ensure they stay connected. If youre naturally curious, enjoy technology, and love solving problems while helping people, wed love to meet you. While this role includes occasional billing and account support, the primary focus is providing outstanding technical assistance. What Youll Do

Provide frontline technical support via phone, chat, and email Troubleshoot internet connectivity issues for fixed wireless and fiber customers Assist with home and business networking, including Wi-Fi, routers, connected devices, and email Walk customers through step-by-step troubleshooting in a clear, friendly, and patient manner Create, document, and manage support tickets Escalate advanced technical issues when necessary Assist with basic billing questions and payment processing Help customers understand available services and product offerings Collaborate with our sales team and field technicians to resolve customer issues Contribute to internal documentation and troubleshooting resources Deliver a relationship-focused customer experience that exceeds expectations

What Were Looking For

Excellent communication skills with the ability to explain technical concepts in simple terms Strong problem-solving skills and attention to detail Ability to quickly learn new technologies and software Comfortable multitasking between systems while assisting customers Positive attitude with a collaborative, team-first mindset Customer service experience preferred Technical support experience is a plus Interest in networking, IT, or telecommunications is highly valued

Why Join Montana Internet? At Montana Internet, were passionate about delivering the best internet experience in Montana. We believe great service starts with great people. Our culture is built around:

Building genuine relationships with customers Putting service before sales Curiosity and continuous learning Teamwork and collaboration Supporting a healthy work-life balance

Youll receive hands-on training and gain valuable real-world experience in networking, internet technologies, and customer support while working alongside an experienced team. Schedule We believe in work-life balance. Full-time employees work 32 hours and are paid for 40 hours. Regular Schedule

Wednesday & Thursday: 8:00 AM - 5:00 PM Friday & Saturday: 10:00 AM - 7:00 PM

Occasionally, you may be asked to help on your scheduled day off to support business needs, though this is infrequent. Benefits

100% employer-paid health insurance Paid Time Off (PTO) and sick leave begin accruing on your first day Paid holidays plus one floating holiday Company-paid home internet (where service is available) Ongoing training and career development opportunities

Work Environment This is a full-time, in-office position based in Helena, Montana. Equal Opportunity Employer Montana Internet is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and make employment decisions based on qualifications, merit, and business needs.