Customer Support Agent

Customer Support Agent — Fort Lauderdale, FL (In-Office)

We're looking for a friendly, reliable Customer Support Agent to join our team at our Fort Lauderdale office. In this role, you'll be the first point of contact for customers, answering questions, resolving issues, and making sure every interaction ends on a positive note.

What you'll do:

Respond to customer inquiries by phone, email, and live chat in a timely, professional manner
Guide customers through our services step by step and answer account-related questions
Troubleshoot and resolve common issues, escalating more complex problems to the appropriate team
Accurately document customer interactions in our ticketing system
Follow company procedures for account verification and data handling
Provide feedback to the team on recurring customer issues to help improve our processes
What we're looking for:

1+ years of customer service experience (call center, retail, hospitality, or similar)
Excellent verbal and written communication skills
Patient, empathetic, and calm under pressure
Comfortable learning new software and systems
Strong attention to detail and organizational skills
Reliable and punctual — this is an in-office position
Details:

Location: Fort Lauderdale, FL (in-office)
Schedule: Full-time 
Compensation: $25/hr