Customer Support Analyst

SYSTEMTEC, Inc.

Columbia, SC

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JOB DETAILS

SKILLS

Adoption, Analysis Skills, Business Solutions, Call Centers, Citrix Product Family, Client Server Architecture, Communication Skills, Customer Experience, Customer Satisfaction, Customer Service Software, Customer Support/Service, Desktop Environments, Desktop Virtualization, Detail Oriented, Environmental Compliance, HIPAA (Health Insurance Portability and Accountability Act), Help Desk, Identify Issues, Identity Data Management, Microsoft Product Family, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Regulatory Compliance, Resolve Customer Issues, Salesforce.com, ServiceNow, Software Administration, System Integration (SI), Systems Administration/Management, Technical Support, Time Management, Virtual Machine (VM), Writing Skills

LOCATION

Columbia, SC

POSTED

3 days ago

SYSTEMTEC is seeking a Customer Support Analyst for a hybridopportunity (3 days a week onsite in Columbia, SC, 2 days remote). The Candidate will deliver end-user support and technical assistance for business applications and systems, ensuring timely resolution of issues and a high level of customer satisfaction. This role will also contribute to system enhancements and upcoming implementations by learning new tools and supporting adoption across the organization.

Required Qualifications of the Customer Support Analyst:

Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
Associate degree in a business, technical, or related field, or equivalent combination of education and experience
Prior experience in a help desk, call center, or customer support environment supporting software and systems
Working knowledge of desktop environments, client-server architecture, and/or virtual desktop infrastructure (VDI/VM)
Strong analytical and troubleshooting skills with the ability to resolve complex technical issues
Excellent written and verbal communication skills with the ability to engage effectively with both technical and non-technical stakeholders
Proven ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment
Strong organizational skills with attention to detail and accuracy
Experience supporting tools such as Microsoft 365, Citrix, and user access/identity management systems
Commitment to continuous learning and staying current with supported systems and technologies

Preferred Skills/Experience of the Customer Support Analyst:

Experience with ticketing systems such as ServiceNow or Salesforce (nCino experience is a plus)
Industry certifications such as HDI or Certified Help Desk Professional
Familiarity with regulated environments or compliance standards (e.g., HIPAA)
Experience supporting system upgrades, deployments, or implementations

Responsibilities of the Customer Support Analyst:

Respond to and resolve user inquiries and issues across multiple support channels in a timely manner
Troubleshoot application, system, and access-related problems using a variety of tools and resources
Learn and support internal business applications, including understanding system integrations and dependencies
Identify recurring issues and recommend solutions or process improvements
Collaborate with technical teams and stakeholders to support system changes and implementations
Ensure complete resolution of issues while maintaining high levels of customer satisfaction

Work Location: Hybrid – Columbia, SC (onsite Tuesday–Thursday)

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more

***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***

About the Company

SYSTEMTEC, Inc.

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