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Customer Support Assistant

NewVine Employment Group

Miami, FL

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, English Language, Frequently Asked Questions (FAQ), Identify Issues, Knowledge Base, Microsoft Office, Multilingual, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Spanish Language, Standard Operating Procedures (SOP), Time Management, Writing Skills
LOCATION
Miami, FL
POSTED
Today
Welcome!

Are you ready to join a dynamic team in Miami and build a rewarding career with us? ... Then look no further!

Who Are We?

We are a fast-growing staffing and services company dedicated to delivering exceptional client experiences. We pride ourselves on a culture of collaboration, responsiveness, and continuous improvement. Our teams support a wide range of customers and clients, ensuring communication is clear, timely and professional.
Job Overview

We are seeking a customer-focused Customer Support Assistant based in Miami, Florida. This role provides day-to-day support to customers and internal stakeholders by responding to inquiries, troubleshooting routine issues, and ensuring timely resolution. The ideal candidate is organised, communicative, and comfortable working in a busy, service-oriented environment.
Key Responsibilities
  • Respond to inbound customer inquiries via phone, email and chat in a courteous and timely manner.
  • Document customer interactions and maintain accurate records in the CRM and internal systems.
  • Provide status updates to customers and internal stakeholders, ensuring clear expectations and next steps.
  • Assist with order processing, appointment scheduling and basic account maintenance tasks.
  • Identify recurring issues and share insights with team leads to improve processes and documentation.
  • Contribute to knowledge-base articles, FAQs and standard operating procedures.
  • Perform additional administrative duties as assigned.
Skills and Qualifications
  • 1-3 years' experience in customer service, support or administrative roles (staffing or services experience preferred).
  • Excellent verbal and written communication skills in English; bilingual Spanish a strong advantage. French Creole is a plus.
  • Proficient with CRM systems and Microsoft Office / Google Workspace.
  • Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
  • Customer-first mindset with a professional and patient demeanour.
  • Problem-solving attitude and attention to detail.
  • Able to work on-site in Miami, Florida and maintain reliable attendance.
What We Offer
  • $20 per hour
  • Opportunities for career growth and professional development.
  • Supportive team environment and regular feedback to help you succeed.
Location & Schedule
  • Based in Miami, Florida - on-site presence required.
  • Full-time, Monday-Friday with standard business hours; occasional flexibility may be required.
If this sounds like you, we want to hear from you!

Department Office & Administration Role Customer Service Rep Locations Miami

About the Company

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NewVine Employment Group

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