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Customer Support Associate

trak group

Cincinnati, OH

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JOB DETAILS
SKILLS
Communication Skills, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Service Software, Customer Service Systems, Customer Support/Service, Detail Oriented, Follow Through, Identify Issues, Interpersonal Skills, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Management, Resolve Customer Issues, Team Player, Time Management, Track Customer Issues, Writing Skills
LOCATION
Cincinnati, OH
POSTED
2 days ago

Customer Support Associate

Setting/Hours: | 8am-5pm

Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team. 
Position Summary
We are seeking a Contract Customer Support Associate to deliver exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. This role serves as a key point of contact for customers, providing timely and professional support while collaborating with internal teams to resolve concerns efficiently. The ideal candidate is an excellent communicator, strong problem solver, and thrives in a fast-paced, customer-focused environment.
Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.

  • Resolve customer concerns by identifying issues, determining appropriate solutions, and following through to successful resolution.

  • Maintain accurate records of customer interactions, transactions, and case details within customer support systems.

  • Collaborate with internal departments to resolve customer issues and improve the overall customer experience.

  • Escalate complex or high-priority issues to the appropriate team members when necessary.

  • Provide customers with accurate information regarding products, services, and company policies.

  • Monitor customer concerns and identify opportunities to improve support processes and service quality.

  • Maintain a high level of professionalism while building positive relationships with customers.

  • Contribute to a collaborative team environment while meeting performance and service expectations.
Qualifications

  • Strong verbal and written communication skills.

  • Excellent customer service and interpersonal skills.

  • Proven problem-solving abilities with strong attention to detail.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Proficiency with Microsoft Office Suite and customer support software.

  • Strong organizational and time management skills.

  • Customer-focused mindset with the ability to adapt communication styles to meet individual customer needs.

  • Ability to work independently while collaborating effectively with cross-functional teams.
Ideal Candidate Profile

  • Friendly, professional, and service-oriented with a passion for helping customers.

  • Strong communicator who remains calm and solutions-focused in challenging situations.

  • Highly organized with excellent follow-through and attention to detail.

  • Adaptable and comfortable working in a dynamic, fast-paced environment.

  • Team player committed to delivering an outstanding customer experience and continuously improving service quality.


If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

About the Company

t

trak group

trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1972
WEBSITE
http://www.trakcincy.com/

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