Job Description
We are seeking a highly detail-oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry, data accuracy, and operational support, while also maintaining a high level of customer interaction.
The ideal candidate thrives in a fast-paced environment, brings strong organizational skills, and leverages technology-including Excel and AI tools-to drive efficiency and accuracy.
Key Responsibilities:
Qualifications & Skills:
Strong attention to detail with a high level of accuracy in data entry and order processing
Excellent written and verbal communication skills
Customer-first mindset with a proven ability to build relationships and resolve issues
Ability to manage multiple priorities and stay organized in a fast-paced environment
Self-starter who can work independently with minimal supervision
Proficiency in Microsoft Office, particularly:
Excel (intermediate to advanced preferred)
Outlook and general PC skills
Experience or familiarity with:
E-commerce or order management systems (highly preferred)
Power BI or reporting tools (preferred)
AI productivity tools (Copilot, ChatGPT) strongly preferred
Required Education & Experience:
What Success Looks Like:
#MSJR
The salary range for this role is:
$43,100 - $67,800
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
Required Skills:
Account Management, Account Management, Animal Vaccination, Biopharmaceutical Industry, Biopharmaceuticals, Call Center Systems, Customer Support, Data Entry, Email Management, Microsoft Outlook, Order Processing, Performing Administrative Activities, Post-Sales Support, Procurement, Product Innovations, Quality Standards, Report Preparation, Sales Quotes, Sales Tracking, Service Excellence, Service Metrics, Service Quality Management, Service Requests, Strategic Procurement, Technology Use {+ 2 more}
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
No Travel Required
Flexible Work Arrangements:
Hybrid
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
07/9/2026