Job Description
Title: Customer Support Associate I
Location: Milford OH 45150
Duration: 12+ Months
Pay range: $22/hr - $24/ hour On W2
This Job will be a remote position once training is complete. During a training period, the position will be working remotely and in Milford, OH. (candidates must live in the area)
Overview
As a Customer Service Representative, you will receive customer orders, reviewing customer order requirements, resolving any missing, ambiguous, or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. You will report to the Customer Service Manager.
Key Responsibilities
•Receive customer orders (both internally and externally), reviewing customer order requirements
•Resolve any missing, ambiguous or non-standard customer requirements
•Enter orders into the business system and following up with customers regarding changes to orders
•Be accurate in all phases of order entry, debits, credits and returns and the approval process according to client guidelines.
•Counsel customers on basic information concerning shipments, availability, packaging, and other general information.
Qualifications
•Working experience in Customer Service-related field or college degree.
•Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.
Location: Milford OH 45150
Duration: 12+ Months
Pay range: $22/hr - $24/ hour On W2
This Job will be a remote position once training is complete. During a training period, the position will be working remotely and in Milford, OH. (candidates must live in the area)
Overview
As a Customer Service Representative, you will receive customer orders, reviewing customer order requirements, resolving any missing, ambiguous, or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. You will report to the Customer Service Manager.
Key Responsibilities
•Receive customer orders (both internally and externally), reviewing customer order requirements
•Resolve any missing, ambiguous or non-standard customer requirements
•Enter orders into the business system and following up with customers regarding changes to orders
•Be accurate in all phases of order entry, debits, credits and returns and the approval process according to client guidelines.
•Counsel customers on basic information concerning shipments, availability, packaging, and other general information.
Qualifications
•Working experience in Customer Service-related field or college degree.
•Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.
Numbers & Facts
| Location | Milford, OH (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $22 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Business Solutionsunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Order Processingunmatched
- Work From Homeunmatched
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