Customer Support Associate

Established in 1994, Nite Lines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We’re a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work.

Pay rate: $15.50 per hour.

Job Location: 1000 University Center Ln, Lawrenceville, GA 30043

Hours: Monday-Friday 8:00am-5:30 pm Monday through Thursday with ½ day Friday working from home

Job Description:

• Working in the Card office handling mail and answering card questions. This person should be professional-looking in dress and speak. It would be clerical but have some hands-on duties as well.
• Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product information- Handle inbound and outbound calls in a professional and courteous manner- Perform data entry tasks accurately and efficiently- Upsell products and services to maximize sales opportunities- Maintain customer records and update information as needed- Follow company policies and procedures to maintain high-quality service standards

Qualifications:

• Previous experience in a customer service role is preferred
• Excellent verbal and written communication skills in English
• Strong phone etiquette and active listening skills
• Proficient in data entry with attention to detail
• Ability to handle challenging situations with empathy and professionalism