Customer Support & Bookkeeping Assistant

Customer Support & Bookkeeping Assistant
Work Location: Austin, TX - 3 days onsite

Job Summary:
We are looking for a detail-oriented Customer Support & Bookkeeping Assistant to manage customer inquiries while supporting basic bookkeeping and administrative activities.
Key Responsibilities:

• Handle customer inquiries through phone, email, and chat.
• Resolve customer concerns and maintain strong customer relationships.
• Process invoices, payments, and basic financial records.
• Assist with accounts receivable/payable and transaction entries.
• Maintain accurate customer and bookkeeping records.
• Reconcile basic financial transactions and identify discrepancies.
• Coordinate with internal teams regarding billing and customer issues.
• Maintain organized documentation and support day-to-day administrative tasks.

Requirements:

• 1 3 years of customer service, bookkeeping, or administrative experience.
• Strong communication and customer service skills.
• Basic understanding of bookkeeping and accounting principles.
• Familiarity with QuickBooks or similar accounting software preferred.
• Good knowledge of Microsoft Excel/Office.
• Strong attention to detail and organizational skills.
• Ability to multitask and work independently.