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Description
The Customer Support Center Representative is responsible for delivering exceptional service to bank customers by telephone and online chat in an efficient, accurate, and professional manner. The Representative provides account information, researches and resolves customer requests, troubleshoots online banking access issues, and performs a variety of account maintenance functions. The role also includes identifying customer needs and recommending appropriate bank products and services.
Requirements
The Customer Support Center operates seven days a week, aligned with 7-day branch schedules. Agents are scheduled to work weekdays and Saturdays on a rotating basis; with Sunday coverage offered on a volunteer basis only. Flexibility in scheduling, including evenings and weekends, is required to meet customer and operational needs.
Bi-lingual experience a plus.
Competitive salary and benefits package available. EEO.