Customer Support Clerk

Job Description:

Now hiring: Customer Support Clerk

Location: Carlsbad, CA

Pay Rate: $21.00 - $22.00 per hour

Shift: 7:00 AM-4:00 PM | Monday-Friday

Your Next Chapter Starts With "Hello."

You bring the heart; we'll bring the job. As a Customer Support Clerk, you'll support people, solve problems, and grow your career.

Who We're Looking For

• High school diploma or equivalent required.
• Minimum of 1 year of data entry, administrative support, or related experience preferred.
• Previous experience in a customer service environment preferred; medical device industry experience is a plus.
• Proficiency with data entry systems and Google Workspace applications, including Sheets and Docs.
• Typing speed of 30+ WPM with strong accuracy.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong written and verbal communication skills.
• Customer-focused mindset with a professional and positive attitude.
• Ability to work independently as well as collaboratively within a team.
• Commitment to maintaining confidentiality and handling sensitive information responsibly.
• Ability to sit for extended periods and occasionally lift to 25 pounds.
• Comfortable working in an indoor office and light industrial environment with moderate noise levels.

What You'll Do

• Accurately enter customer information, orders, and service requests into company databases and systems.
• Maintain, update, and organize customer records to ensure data accuracy and completeness.
• Verify entered data, identify discrepancies, and make corrections as needed.
• Conduct routine audits to ensure data integrity and compliance with company standards.
• Support customer service operations by providing accurate information and documentation.
• Organize, file, and maintain records in an efficient and accessible manner.
• Handle sensitive customer information with confidentiality and in accordance with data protection policies.
• Collaborate with customer service team members to ensure timely and accurate processing of customer information.
• Prioritize multiple assignments while meeting deadlines in a fast-paced environment.
• Perform additional administrative and customer support duties as assigned.

The Perks? Oh yeah, we've got those:

• Steady pay you can count on
• Benefits (Medical, Dental, Vision+ Life Insurance)
• Optional 401(k)-because planning ahead is smart
• A team that's got your back (and your future)

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate

Don't just answer calls. Answer opportunity. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.