Customer Support Coordinator

Are you someone who enjoys helping people, solving problems, and staying busy throughout the day? We are partnering with a respected service organization in the Cincinnati area that is seeking a Customer Support Coordinator to join their growing team.

This position is ideal for individuals who are comfortable speaking with customers throughout the day, can think on their feet, and take pride in delivering exceptional service. The team is looking for dependable professionals who are committed to showing up, contributing positively, and providing a consistently high level of support.

What You'll Do:

• Respond to a high volume of inbound customer inquiries regarding services, account information, scheduling, and issue resolution

• Deliver a positive customer experience by listening carefully and providing thoughtful solutions

• Document customer interactions accurately and thoroughly within company systems

• Investigate customer concerns and escalate complex situations when appropriate

• Clearly communicate information, next steps, and available solutions to customers

• Collaborate with internal departments to ensure timely and effective resolution of customer requests

What We're Looking For:

• At least 2 years of previous experience in customer service, call center, account support, or a related customer-facing environment

• Strong communication skills and a genuine desire to help customers

• Ability to handle consecutive customer calls while maintaining professionalism and accuracy

• Critical thinking skills with the ability to respond naturally without relying on scripted conversations

• Comfortable navigating multiple computer applications and systems simultaneously

• Excellent attendance, punctuality, and dependability. A strong track record of reliability is essential for success in this role

• Professional attitude with a commitment to teamwork and customer satisfaction

• Experience with billing inquiries, account resolution, collections support, or account management is a plus

Why Join This Team?

• Opportunity to join a stable and growing organization

• Collaborative and supportive work environment

• Contract-to-hire opportunity with potential for long-term employment based on performance

• Consistent schedule of 8AM to 5PM

Pay Details: $21.00 to $22.00 per hour

Search managed by: Jessica Robbins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.