Customer Service & Order Processing Specialist

Job Summary

The Customer Service & Order Processing Specialist is responsible for managing day-to-day client interactions, processing orders, and ensuring a seamless customer experience. This role serves as a key liaison between customers, sales, warehouse, and operations teams to ensure timely and accurate order fulfillment.

The ideal candidate is highly organized, detail-oriented, and able to thrive in a fast-paced environment while maintaining strong client relationships.

Key Responsibilities

Customer & Account Management

• Serve as the primary point of contact for customer inquiries, purchase orders, and claims
• Build and maintain strong relationships with new and existing clients
• Provide clients with product information, availability updates, and tailored solutions to meet their needs
• Resolve customer concerns and ensure a high level of satisfaction

Order Processing & Coordination

• Receive, confirm, and process customer orders via phone, email, and other channels
• Enter and manage orders within the order processing system
• Coordinate full container load orders and warehouse releases
• Place purchase orders with factories for materials including products, labels, and packaging
• Monitor inventory levels and communicate availability to internal teams and customers
• Coordinate logistics, including arranging transportation and tracking shipments

Cross-Functional Collaboration

• Partner with Sales Managers on pricing inquiries, inventory checks, and customer requests
• Work with warehouse and quality control teams to ensure accurate and timely order fulfillment
• Coordinate with customers to create, update, and revise product artwork and specifications

Claims, Reporting & Administration

• Process defective product claims, returns, and credits
• Generate open order reports and provide regular updates to customers
• Prepare progress reports and quarterly summaries
• Manage invoicing through order processing systems
• Handle both routine and special customer requests efficiently

Qualifications

• Associate's degree preferred or equivalent work experience
• 1+ year of experience in customer service, order processing, or a related field
• Experience working in a fast-paced operations, logistics, or distribution environment preferred

Skills & Competencies

• Strong time management and organizational skills with the ability to multitask
• Self-motivated with a proactive, problem-solving mindset
• Excellent written and verbal communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Knowledge of customer service principles and order fulfillment processes
• Comfortable working in a high-volume, deadline-driven environment
• Basic understanding of logistics, inventory management, and order processing systems preferred
• Ability to exercise sound judgment and maintain professionalism in all interactions

Additional Information

• Ability to manage competing priorities and meet deadlines consistently
• Strong interpersonal skills and ability to handle sensitive situations with professionalism
• Duties and responsibilities may evolve based on business needs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.