Our client is seeking a reliable and customer-focused Customer Support Coordinator to serve as a key point of contact for customers while supporting internal teams with order processing, issue resolution, and administrative coordination. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering a high level of service.
Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
Process and track customer orders, service requests, and account updates accurately and in a timely manner
Coordinate with internal departments (Sales, Operations, Logistics, and Accounting) to resolve customer issues and ensure timely follow-up
Maintain detailed and organized records of customer interactions and transactions
Assist with preparing reports, documentation, and customer communications
Monitor order status and proactively communicate updates or delays to customers
Support onboarding of new customers and ensure a smooth customer experience
Identify opportunities to improve processes and enhance overall customer satisfaction
1–3+ years of experience in customer service, customer support, or administrative coordination
Strong written and verbal communication skills
Highly organized with excellent attention to detail
Comfortable working in a fast-paced, high-volume environment
Proficient in Microsoft Office (Outlook, Word, Excel); experience with CRM or ERP systems preferred
Ability to prioritize tasks and manage multiple requests simultaneously
Positive attitude with a team-oriented mindset
Experience working in a manufacturing, distribution, or service-based environment
Familiarity with CRM systems such as Salesforce, HubSpot, or similar
Basic data entry and reporting experience
Problem-solving mindset with strong customer service instincts
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.