The Fountain Group is a national staffing firm and we are currently seeking a ­­­­­­­­Portal Operations & Customer Support Coordinator for a prominent client of ours.  This position is in Plano, TX 75024 Details for the position are as follows:

Portal Operations & Customer Support Coordinator

Location: Plano, TX
Pay Rate: $20.00/hour
Employment Type: Contract

Position Summary

We are seeking a Portal Operations & Customer Support Coordinator to assist with customer onboarding, portal account administration, and day-to-day customer support. This role will help process enrollment requests, maintain user accounts, respond to portal-related questions, troubleshoot basic access issues, and support customer training and communications.

The ideal candidate is organized, customer-focused, comfortable working with web-based systems, and able to manage multiple requests in a timely manner.

Key Responsibilities

• Process portal enrollment and onboarding requests and review required documentation.
• Set up and maintain user accounts, access, and permissions.
• Review physician delegation forms and other onboarding documents for completeness.
• Monitor shared support email inboxes and respond to customer inquiries.
• Provide first-level support for login, access, navigation, and basic portal functionality issues.
• Escalate more complex technical issues to IT and follow up through resolution.
• Assist with customer training calls, portal walkthroughs, and follow-up support.
• Help schedule and coordinate customer training sessions.
• Update FAQs, training documents, job aids, and other customer-facing materials.
• Assist with communications regarding portal updates, enhancements, and process changes.
• Maintain accurate records of user accounts, access requests, and account changes.

Qualifications

• Previous experience in customer service, customer support, administrative support, account coordination, or a similar role.
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Comfortable learning and supporting web-based platforms and systems.
• Basic troubleshooting and problem-solving skills.
• Ability to manage multiple requests and provide timely customer support.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Preferred Experience

• Experience supporting a customer, provider, or web-based portal.
• Experience with account setup, user access, permissions, onboarding, or enrollment.
• Healthcare, provider services, or physician office experience.
• Experience with customer training, technical support, or shared support inboxes.