Coherent Laser Systems and Measurement (LSM) designs and manufactures precision solid state lasers for scientific, medical, instrumentation and vision markets, as well as calibrated laser measurement systems for a wide variety of laser applications. The business provides critical technology to thousands of global customers with a wide range of products, specifically tailored to satisfy demanding customer requirements. Coherent LSM is located just minutes South of Portland in Wilsonville, Oregon.
Primary Duties & Responsibilities
• Receives customer requests and prepares documents/trouble tickets in the Salesforce CRM system related to processing returns (RMAs), servicing and exchanges. • Process sales and service order bookings and RMAs for replacements and depot repair orders. • Update databases with status of return material issues. • Record and report the status of equipment returns, repair replacements, sales orders and delivery schedules. • Reconcile and audit orders to customer contracts / purchase orders. • Ensure sales and service orders and change orders are booked in accordance with Coherents global bookings, SOX and revenue policies. • Enter and book sales and service orders in the global Oracle ERP System. • Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met. • Interface with customers, sales and other departments to address and resolve issues related to service bookings and customer satisfaction. • Provide timely order status and tracking information to internal and external customers. • Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements. • Provide month end and quarter end support as needed to achieve corporate goals. • May be asked to participate in projects and cross-functional teams to help support department and company initiatives.
Education & Experience
Education & Experience
• Minimum of 5 years of experience in Customer Service and Sales Support organization. Skills • Strong knowledge of Service Repair, RMA fulfillment processes is a plus. • Oracle and Salesforce CRM experience preferred. • Proven Communication skills required. • Demonstrated ability to problem solve and complete tasks in a timely manner. • Must be Detail oriented and organized. • Exudes a professional presence and position. • Knowledge of reporting and dashboards is a plus. • Experience with international shipping methods, terms and exporting orders. • Experience with MS Office (Word, Excel, Outlook, etc.)
Working Conditions
Computer use while sitting and/or standing Walking and carrying small packages On site M-F 7:00 to 4:30
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
Quality and Environmental Responsibilities
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
Culture
Commitment
Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.: Integrity - Create an Environment of Trust Collaboration - Innovate Through the Sharing of Ideas Accountability - Own the Process and the Outcome Respect - Recognize the Value in Everyone Enthusiasm - Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. Its an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.