Job Description
cOur Client, a Private Equity company, is looking for a Customer Support Engineer – 10 for their Troy, MI/Sterling Heights, MI location.
Responsibilities:- Perform a good first level analysis of non-conformances.
- Verify all suspect product and maintain product test equipment.
- Be the communication link between Customer Plant and Client.
- Provide technical support and system understanding.
- Conduct/coordinate initial 24 hour containment.
Requirements:- The successful candidate will serve as the link between the plant and the manufacturing facility.
- The candidate will also be required to re-verify parts within the computer system.
- Candidate should be computer literate and familiar with Excel, Word, and email.
- This person should be highly organized and have superior communication skills as he/she will interface with customers.
- CSE will reside at customer facility.
- Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS).
- Where required, coordinate additional containment.
- Be an integral part of the response teams.
- Write a weekly trip report.
- Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
- Provide/coordinate special event activity.
- Develop customer relationships in the plant to improve the product and maintain or increase the business.
- 6-10 years of related work experience.
- Training in computer applications.
- College degree with a major in Engineering.
- 10+ years of related work experience.
Why Should You Apply? Numbers & Facts
| Location | Troy, MI |
| Salary | $33.65–$37.43 Per Hour |
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Systemsunmatched
Customer Relationsunmatched
Data Entryunmatched
Equipment Maintenance/Repairunmatched
Event Managementunmatched
Health Planunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Negotiation Skillsunmatched
Organizational Skillsunmatched
Product Testingunmatched
Project Portfolio Management (PPM)unmatched
Sales Managementunmatched
Technical Supportunmatched
Test Equipmentunmatched
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