Customer Support Engineer - Advanced Job ID 508429 Posted since 18-Jun-2026 Organization Digital Industries Field of work Customer Services Company Siemens Industry Software, S.A. de C.V. Experience level Experienced Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Any Siemens location in Mexico We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.Key Responsibilities: Assisting customer in the use of Designcenter NX, under minimal direction/supervision you should be able to analyze the customer's problem and provide them a solution or workaround in a timely manner via desktop sharing, telephone and e-mailWork with the Development team by documenting meticulously software defects including the procedure to duplicate the issue and examples to allow them to identify the root cause and work in a fixDevelop detailed technical articles about best-practices, troubleshooting, etcProvides technical support for DISW customers, enabling customers to make productive use of their investment in DISW products, independently handling routine through quite complex cases.Provide assistance to more junior engineers working on cases.Searches for, re-uses and improves existing knowledgebase content. Creates new knowledgebase content where appropriate. Reviews content, and may be involved in curating published content.Persuasively communicates software/hardware problems to development.May document requests to enhance software/hardware functionality for product development where applicableCollaborates proactively with Siemens sales team, Customer Success Managers and other DISW colleagues to ensure renewal, adoption and expansion of supported DI products (where applicable).Follows defined work processes. Provides feedback on practical use of these processes and recommends improvements to systems and tools, working with the appropriate responsible DISW teams. Guides junior engineers in questions on day to day process, business and product knowledge.May have specific responsibilities for named customers as a Designated or Dedicated Support Engineer.Qualifications:Excellent writing skills and verbal communication in fluent English Bachelor's degree in computer science, engineering, or equivalent (Advanced degree a plus). Highly skilled and proficient using with Designcenter NX, preferably, but experience in other 3D CAD modeling software might be worth considering. Knowledge of Teamcenter is also preferable Basic knowledge and experience with programming languages Knowledge of Portuguese is a plus 2+ years' experience in technical customer support, understanding triage and SLAs. Ability to self-train, research, read documentation, and reproduce technical problems by following documentation and/or customer's use cases Experience in technical writing Thorough knowledge of computer systems use of email, and O/S experience.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license. Why us? Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! Siemens Software. Transform the Everyday#LI-PLM#LI-REMOTE#SWSaaS Job ID 508429 Posted since 18-Jun-2026 Organization Digital Industries Field of work Customer Services Company Siemens Industry Software, S.A. de C.V. Experience level Experienced Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Any Siemens location in Mexico We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.Key Responsibilities: Assisting customer in the use of Designcenter NX, under minimal direction/supervision you should be able to analyze the customer's problem and provide them a solution or workaround in a timely manner via desktop sharing, telephone and e-mailWork with the Development team by documenting meticulously software defects including the procedure to duplicate the issue and examples to allow them to identify the root cause and work in a fixDevelop detailed technical articles about best-practices, troubleshooting, etcProvides technical support for DISW customers, enabling customers to make productive use of their investment in DISW products, independently handling routine through quite complex cases.Provide assistance to more junior engineers working on cases.Searches for, re-uses and improves existing knowledgebase content. Creates new knowledgebase content where appropriate. Reviews content, and may be involved in curating published content.Persuasively communicates software/hardware problems to development.May document requests to enhance software/hardware functionality for product development where applicableCollaborates proactively with Siemens sales team, Customer Success Managers and other DISW colleagues to ensure renewal, adoption and expansion of supported DI products (where applicable).Follows defined work processes. Provides feedback on practical use of these processes and recommends improvements to systems and tools, working with the appropriate responsible DISW teams. Guides junior engineers in questions on day to day process, business and product knowledge.May have specific responsibilities for named customers as a Designated or Dedicated Support Engineer.Qualifications:Excellent writing skills and verbal communication in fluent English Bachelor's degree in computer science, engineering, or equivalent (Advanced degree a plus). Highly skilled and proficient using with Designcenter NX, preferably, but experience in other 3D CAD modeling software might be worth considering. Knowledge of Teamcenter is also preferable Basic knowledge and experience with programming languages Knowledge of Portuguese is a plus 2+ years' experience in technical customer support, understanding triage and SLAs. Ability to self-train, research, read documentation, and reproduce technical problems by following documentation and/or customer's use cases Experience in technical writing Thorough knowledge of computer systems use of email, and O/S experience.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license. Why us? Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! Siemens Software. Transform the Everyday#LI-PLM#LI-REMOTE#SWSaaS