Customer Support Engineer (Laboratory Operations)

• Duration: 6+ months, possible extension or conversion
• Pay rate:  Up to $28.22/hr
• Job Location: Aurora, CO
• Schedule: 1^st shift
• Job#: bh19236

• Laboratory Equipment Maintenance, Calibration & Troubleshooting
• Laboratory Operations, Asset & Vendor Management
• Documentation, Compliance & Systems Administration

• Support daily operations within a customer laboratory environment
• Coordinate preventive maintenance schedules, calibration activities, and repair work for laboratory equipment
• Troubleshoot equipment issues and assist with maintenance and repair tasks
• Manage laboratory asset tracking and equipment records
• Serve as a liaison between laboratory staff, engineers, and external service vendors
• Monitor equipment status and ensure timely completion of service activities

• Schedule and coordinate onsite vendor visits and service activities
• Track maintenance, calibration, and repair work performed by third parties
• Ensure vendors meet required timelines and documentation standards
• Build and maintain strong working relationships with service providers and laboratory stakeholders

• Maintain accurate records within internal systems and databases
• Update equipment documentation, service histories, and maintenance logs
• Support regulatory compliance and asset management initiatives
• Complete required administrative tasks, reporting, and system updates
• Ensure documentation is accurate, organized, and audit-ready

• ~60% Documentation, scheduling, system updates, and administrative coordination
• ~40% Hands-on lab support including troubleshooting, maintenance, repairs, and asset management

• Associate degree in Engineering Technology, Applied Science, Biology, Chemistry, Electronics, Information Technology, or related technical field
• 2–4 years of experience in a laboratory, manufacturing, facilities, or technical support environment
• Valid driver’s license with ability to travel locally as needed
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment

• Experience working in a laboratory or R&D environment
• Experience coordinating vendors, contractors, or service providers
• Background in equipment maintenance, calibration, or asset management systems
• Exposure to manufacturing operations, plant operations, facilities maintenance, or MEP environments with lab exposure
• Experience with compliance-driven environments and documentation systems
• Proficiency with Microsoft 365 applications

• Ability to work in a laboratory environment
• Occasional ladder use up to 6 feet
• Ability to lift, move, and transport equipment and materials as needed
• Regular standing, walking, bending, and hands-on equipment interaction

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