Customer Support Engineer (RF / Mission-Critical Communications)
In-Office | No Remote | No Relocation
Position Overview
We are seeking an experienced Customer Support Engineer to provide technical guidance and application support for highly specialized RF equipment used in mission-critical communications. This role supports customers, sales, and internal teams by delivering accurate technical recommendations and hands-on product expertise.
Important: This is not an IT, software, cellular, or general electrical role. Candidates with backgrounds primarily in IT or cellular wireless will not be considered.
Pay & Schedule
$45.67 per hour
Schedule: Mon-Fri
What Youll Do
Serve as a technical point of contact for customers and internal teams via phone and email
Answer application and product questions related to RF hardware and system configurations
Support sales efforts by reviewing customer requirements and recommending appropriate solutions
Assist with basic technical layouts, block diagrams, drawings, and equipment lists
Review customer orders to ensure selected equipment aligns with intended use
Provide troubleshooting guidance and clear technical explanations
Maintain and update product documentation, datasheets, and manuals
Learn and follow internal engineering and sales processes
What You Bring
Strong communication skills with the ability to explain technical concepts clearly
Willingness to learn specialized RF equipment, theory of operation, and tuning concepts
Ability to document processes, troubleshooting steps, and technical information
Comfortable using Microsoft Word, Excel, PowerPoint, Visio, and similar tools
Detail-oriented, organized, and customer-focused
Experience & Education
Bachelors degree in Electrical Engineering Technology OR equivalent hands-on experience
810+ years of experience in RF, two-way radio, or mission-critical communications preferred
Experience with equipment such as transmitter combiners, RF filters, antennas, duplexers, receiver multicouplers, tower-top amplifiers, and custom RF subsystems
IT, networking, or cellular-only experience will not meet requirements
Compensation & Benefits
$45.67 per hour
Full benefits package including:
401(k) with company match
Roth 401(k) option
Annual bonus eligibility based on overall company performance (not guaranteed)
Additional Information
On-site position only
No relocation assistance
Reports directly to a Vice President
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#RFHardware
#WirelessInfrastructure
#PublicSafetyTechnology
#CriticalCommunications
#RadioFrequency
#ElectronicsJobs
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