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Customer Support Engineer Specialist

Aditi Consulting

Melbourne, FL

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JOB DETAILS
SALARY
$20–$23.75 Per Hour
SKILLS
Administrative Skills, Artificial Intelligence (AI), Automotive Automation, Calibration, Cellular Telephone, Computer Networks, Consulting, Electrical Engineering, Electronics, Emergency Services, Equipment Maintenance/Repair, Health Plan, Hospital, Insurance, Linux Operating System, Maintenance Services, Messaging Technology, Problem Solving Skills, Product Testing, Purchasing/Procurement, QNX Operating System, Reimbursement, Reporting Skills, Short Messaging Service (SMS), Soldering, Speech Technology, State Laws and Regulations, Status Reports, Systems Administration/Management, Technical Support, Technical Writing, Telephony, Test Bench, Test Equipment, Test Fixtures, Test Tools, Testing, Time Management, Training Program, Training/Teaching, Validation Testing
LOCATION
Melbourne, FL
POSTED
1 day ago
Payrate: $20.00 - $23.75/hr.
 
Summary:
The Customer Support Engineer Specialist role aids customers via onsite visits or over the phone to meet assigned objectives as well as the repair of customer and onboard equipment in a shop environment. Responsible for creation of regular reports and presentation base on customer requirements. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity and resolve issues through immediate action or short-term planning.
 
Essential Responsibilities:
  • Perform bench test repairs to board level using various test fixtures, test equipment, and tools using test procedures for validation
  • Perform on-site installation of systems and equipment
  • Respond to requests for emergency repairs and services to troublesome equipment
  • Provide technical instruction and assistance to customer regarding installation, operation, calibration, repair and maintenance over the phone and at customer’s sites
  • Interface with engineering for purposes of evaluating and improving product lines
  • Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate product knowledge in area of specialization
  • Perform administrative functions; such as writing technical reports, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
  • Maintain knowledge of the ticket system to the extent required for timely and accurate input of customer call information
  • Design and build various test fixtures into meet the demands of the department
 
Required Qualifications:
  • Bachelor’s degree from an accredited university or 2-year degree from a technical institution with at least 4 years’ experience.
  • Previous testing and repair of electronics experience in a shop environment
 
Desired Qualifications:
  • Bachelor’s degree in Electrical Engineering is preferred
  • Locomotive Air Brake experience
  • QNX and or Linux experience
  • Ability to work effectively with minimal supervision
  • Locomotive knowledge
  • IPC soldering certification
  • Prior network communication experience
 
Pay Transparency:  The typical base pay for this role across the U.S. is: $20.00 - $23.75/hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times the base rate, or as required by state or local law.  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.  Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law.
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
 
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Aditi Consulting

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