Analysis Skills, Commissioning, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Electricity, Email Technology, Equipment Maintenance/Repair, HVAC, Identify Issues, Maintenance - HVAC, Maintenance Services, Multitasking, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Project Planning, RMON, Refrigeration, Reliability Engineering, Team Player, Technical Leadership, Technical Support, Technical Training, Time Management, Writing Skills
LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an engineer who thrives in a fast-paced environment and is looking to make a long-term impact while supporting mission-critical cooling systems. The anticipated salary for this role is between $70,000-$90,000 a year + 10% bonus.
Responsibilities:
- Troubleshoot and resolve chiller system issues, including refrigeration, electrical, mechanical, and fluid-related components.
- Monitor remote system alerts, emails, and phone calls to ensure timely responses to customer service requests.
- Communicate directly with customers to assess issues and provide technical guidance.
- Coordinate and dispatch third-party HVAC service technicians for field service events.
- Support service providers during on-site troubleshooting to identify and resolve equipment problems efficiently.
- Coordinate replacement parts shipments for service repairs.
- Prepare detailed service reports and provide updates to customers as needed.
- Escalate critical service issues to internal teams and external stakeholders when appropriate.
- Partner with engineering and internal support teams to improve equipment reliability and serviceability.
- Deliver technical training to both internal employees and external customers.
- Assist with project planning and equipment commissioning to ensure successful installation and operation.
Qualifications:
- Bachelor's degree in Engineering required.
- 1-3 years of engineering or technical support experience; HVAC or refrigeration industry experience is preferred.
- Strong mechanical and electrical troubleshooting abilities.
- Excellent analytical and problem-solving skills.
- Experience working with ERP systems is a plus.
- Professional verbal and written communication skills with a customer-focused approach.
- Strong computer proficiency and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Collaborative mindset with the ability to work effectively across teams.
Benefits:
- Medical, dental and vision
- 401(k) match
- PTO 15 days
- Sick pay where applicable by law
Pay Details: $70,000.00 to $90,000.00 per year
Search managed by: Mike Abete
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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