Our Client, a BioTech company, is looking for a Customer Support Engineering - 10 for their Fremont, CA location.
Responsibilities:
Perform a good first level analysis of non-conformances.
Verify all suspect product and maintain product test equipment.
Be the communication link between Customer Plant and Client.
CSE will reside at customer facility.
Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding.
Conduct/coordinate initial 24 hour containment.
Where required, coordinate additional containment.
Be an integral part of the response teams.
Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
Provide/coordinate special event activity.
Develop customer relationships in the plant to improve the product and maintain or increase the business.
Requirements:
6-10 years of related work experience.
Training in computer applications.
College degree with a major in Engineering.
10+ years of related work experience.
Training in computer applications.
College degree with a major in Engineering.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
Numbers & Facts
Location
Fremont, CA
Skills
Analysis Skillsunmatched
Biotech and Pharmaceuticalunmatched
Data Entryunmatched
Equipment Maintenance/Repairunmatched
Event Managementunmatched
Health Planunmatched
Negotiation Skillsunmatched
Product Testingunmatched
Project Portfolio Management (PPM)unmatched
Sales Managementunmatched
Technical Supportunmatched
Test Equipmentunmatched
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