Analysis Skills, Biotech and Pharmaceutical, Data Entry, Equipment Maintenance/Repair, Event Management, Health Plan, Negotiation Skills, Product Testing, Project Portfolio Management (PPM), Sales Management, Technical Support, Test Equipment
LOCATION
Fremont, CA
POSTED
1 day ago
Our Client, a BioTech company, is looking for a Customer Support Engineering – 10 for their Fremont, CA location.
Responsibilities:
Perform a good first level analysis of non-conformances.
Verify all suspect product and maintain product test equipment.
Be the communication link between Customer Plant and Client.
CSE will reside at customer facility.
Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding.
Conduct/coordinate initial 24 hour containment.
Where required, coordinate additional containment.
Be an integral part of the response teams.
Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
Provide/coordinate special event activity.
Develop customer relationships in the plant to improve the product and maintain or increase the business.