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Customer Support Engineering – 10

Iconma

Fremont, CA

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JOB DETAILS
SALARY
$33.01–$36.85 Per Hour
SKILLS
Analysis Skills, Biotech and Pharmaceutical, Data Entry, Equipment Maintenance/Repair, Event Management, Health Plan, Negotiation Skills, Product Testing, Project Portfolio Management (PPM), Sales Management, Technical Support, Test Equipment
LOCATION
Fremont, CA
POSTED
Today
Our Client, a BioTech company, is looking for a Customer Support Engineering – 10 for their Fremont, CA location.
 
Responsibilities:
  • Perform a good first level analysis of non-conformances.
  • Verify all suspect product and maintain product test equipment.
  • Be the communication link between Customer Plant and Client.
  • CSE will reside at customer facility.
  • Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding.
  • Conduct/coordinate initial 24 hour containment.
  • Where required, coordinate additional containment.
  • Be an integral part of the response teams.
  • Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
  • Provide/coordinate special event activity.
  • Develop customer relationships in the plant to improve the product and maintain or increase the business.
 
Requirements:
  • 6-10 years of related work experience.
  • Training in computer applications.
  • College degree with a major in Engineering.
  • 10+ years of related work experience.
  • Training in computer applications.
  • College degree with a major in Engineering.
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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