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Customer Support Engineering 10

ICONMA, LLC

Troy, MI

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JOB DETAILS
SALARY
$30.63–$33.77 Per Hour
SKILLS
Analysis Skills, Biotech and Pharmaceutical, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Data Entry, Delphi, Equipment Maintenance/Repair, Event Management, Health Plan, Manufacturing, Microsoft Excel, Microsoft Word, Negotiation Skills, Organizational Skills, Product Testing, Project Portfolio Management (PPM), Sales Management, Technical Support, Test Equipment
LOCATION
Troy, MI
POSTED
9 days ago
Our client, a Bio Tech company, is looking for a Customer Support Engineering – 10 for their Troy, MI/ Sterling Heights, MI location.
 
Responsibilities:
  • Expedite non-confirming material back to Delphi same day. Input data into Incident Reporting System (IRS).
  • Provide technical support and system understanding.
  • Where required, coordinate additional containment. Be an integral part of the response teams. 
  • Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
  • Provide/coordinate special event activity. Develop customer relationships in the plant to improve the product and maintain or increase the business.
 
Requirements:
  • The successful candidate will serve as the link between the plant and the manufacturing facility.
  • The candidate will also be required to re-verify parts within the computer system.
  • Candidate should be computer literate and familiar with Excel, Word, and email.
  • This person should be highly organized and have superior communication skills as he/she will interface with customers.
  • Perform a good first level analysis of non-conformances. Verify all suspect product and maintain product test equipment.
  • Be the communication link between Customer Plant and Delphi.
  • CSE will reside at customer facility.
  • 6-10 years of related work experience. 
  • College degree with a major in Engineering.10+ years of related work experience.
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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