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Customer Support Engineering - 10

Iconma

West Point, GA

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JOB DETAILS
SKILLS
Analysis Skills, Biotech and Pharmaceutical, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Data Entry, Equipment Maintenance/Repair, Event Management, Health Plan, Manufacturing, Microsoft Excel, Microsoft Word, Negotiation Skills, Organizational Skills, Product Testing, Project Portfolio Management (PPM), Sales Management, Technical Support, Test Equipment
LOCATION
West Point, GA
POSTED
Today
Our client, is a Bio Tech company, is looking for a Customer Support Engineering – 10 for their West Point, GA location.
 
Responsibilities:
  • Perform a good first level analysis of non-conformances.
  • Verify all suspect product and maintain product test equipment.
  • Be the communication link between Customer Plant and client.
  • CSE will reside at customer facility.
  • Expedite non-confirming material back to client same day.
  • Input data into Incident Reporting System (IRS).
  • Provide technical support and system understanding.
  • Conduct/coordinate initial 24 hour containment.
  • Where required, coordinate additional containment.
  • Be an integral part of the response teams.
  • Write a weekly trip report.
  • Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
  • Provide/coordinate special event activity.
  • Develop customer relationships in the plant to improve the product and maintain or increase the business.
 
Requirements:
  • The successful candidate will serve as the link between the plant and the manufacturing facility.
  • The candidate will also be required to re-verify parts within the computer system.
  • Candidate should be computer literate and familiar with Excel, Word, and email.
  • This person should be highly organized and have superior communication skills as he/she will interface with customers.
  • 6-10 years of related work experience.
  • Training in computer applications.
  • College degree with a major in Engineering.
  • 10+ years of related work experience.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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