Customer Support Engineering Specialist

Summary:

• Location: Melbourne, Florida
• Shift: 1st shift, Monday–Friday, 5 days per week; some overtime may be required.

Responsibilities:

• Perform bench testing and board-level repairs using test fixtures, test equipment, tools, and approved test procedures for validation.
• Conduct onsite installation of systems and equipment.
• Respond to requests for emergency repairs and service for malfunctioning or troublesome equipment.
• Provide technical instruction and assistance to customers regarding installation, operation, calibration, repair, and maintenance, both over the phone and at customer sites.
• Partner with engineering teams to evaluate and improve product performance and reliability.
• Plan, prepare, and/or deliver internal and external training programs to support product knowledge in areas of specialization.
• Complete administrative responsibilities, including technical reports, job status reports, customer reports, timesheets, and expense reports accurately, thoroughly, and on time.
• Maintain working knowledge of the ticketing system to ensure timely and accurate input of customer call and service information.
• Design and build test fixtures to meet departmental needs.

Requirements:

• Associate degree or 2-year degree from a technical institution.
• Minimum of 4 years of experience in electronics repair, technical support, field service, or a related technical environment.
• Previous experience testing and repairing electronics in a shop environment.
• Must be authorized to work in the United States without current or future sponsorship.
• Ability to travel to customer sites as required.
• Ability to work onsite, 1st shift, Monday–Friday, 5 days per week; some overtime may be required.
• Ability to bend, stoop, kneel, reach, climb, and work in various physical positions as needed.
• Ability to lift, carry, push, and pull up to 50 lbs.
• Ability to work in shop, field, and customer-site environments.
• Ability to use hand tools, test equipment, and related repair equipment safely and effectively.
• Ability to stand or walk for extended periods, as required by job duties.

Preferred Skills:

• Bachelor’s degree in Electrical Engineering preferred.
• Locomotive air brake experience.
• QNX and/or Linux experience.
• Ability to work effectively with minimal supervision.
• Locomotive knowledge.
• IPC soldering certification.
• Prior network communication experience.