Sign upLog in

Customer Support Engineering

HireTalent

Sterling Heights, MI

Apply
JOB DETAILS
SKILLS
Analysis Skills, Automotive Manufacturing, Business Growth, Communication Skills, Corrective Action, Cross-Functional, Customer Relations, Data Entry, Develop and Maintain Customers, Equipment Maintenance/Repair, Identify Issues, Interpersonal Skills, Manufacturing, Manufacturing Operations, Metrics, Microsoft Excel, Microsoft Office, Microsoft Word, On Site Support, Operational Support, Organizational Skills, Problem Solving Skills, Product Support, Product Testing, Project Portfolio Management (PPM), Quality Engineering, Record Keeping, Root Cause Analysis, Technical Support, Test Equipment
LOCATION
Sterling Heights, MI
POSTED
13 days ago

Overview

We are seeking a Customer Support Engineer to act as a key liaison between a manufacturing operation and a customer plant environment. This role is responsible for ensuring product quality, supporting issue resolution, and maintaining strong customer relationships through on-site technical and operational support.
The ideal candidate is highly organized, technically skilled, and able to analyze and resolve product-related issues while communicating effectively across teams.

Responsibilities

  • Serve as the primary communication link between the customer plant and manufacturing operations
  • Perform first-level analysis of non-conforming products and initiate corrective actions
  • Verify suspect products and maintain test equipment used for inspections
  • Track and re-verify parts within internal systems
  • Expedite non-conforming materials back to manufacturing the same day
  • Input data into incident reporting systems and maintain accurate records
  • Coordinate and lead initial 24-hour containment activities for quality issues
  • Support ongoing containment and resolution efforts with cross-functional teams
  • Monitor and manage customer return metrics (e.g., Return Parts Per Million PPM)
  • Develop and maintain strong customer relationships to support product quality and business growth
  • Provide technical support and system guidance to stakeholders
  • Prepare and deliver weekly reports and updates
  • Participate in response teams and support special events or escalations as needed

Required Qualifications

  • Bachelor s degree in Engineering or related field
  • 6 10+ years of experience in manufacturing, quality, or engineering roles
  • Strong understanding of quality processes, troubleshooting, and root cause analysis
  • Proficiency in Microsoft Office (Excel, Word, Email)
  • Strong communication and interpersonal skills for customer interaction
  • Ability to work independently in a customer-facing, on-site environment
  • Strong organizational and problem-solving skills

Preferred Qualifications

  • Experience working directly with customer plants or in supplier quality roles
  • Familiarity with incident reporting systems and quality tracking tools
  • Experience supporting manufacturing or automotive environments

About the Company

H

HireTalent

Resume Resources

Free Resume TemplatesFree Resume Builder