Sign upLog in

Customer Support Engineering

HireTalent

Troy, MI

Apply
JOB DETAILS
SKILLS
Analysis Skills, Business Growth, Communication Skills, Computer Skills, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Customer Relations, Customer Response, Customer Support/Service, Data Analysis, Develop and Maintain Customers, Equipment Maintenance/Repair, Information Technology & Information Systems, Manufacturing, Manufacturing Operations, Microsoft Excel, Microsoft Word, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Testing, Project Portfolio Management (PPM), Quality Assurance, Quality Control, Quality Engineering, Quality Management, Root Cause Analysis, Technical Support, Test Equipment, Writing Skills
LOCATION
Troy, MI
POSTED
4 days ago

Position Summary

The Customer Service Engineer serves as the primary liaison between the customer plant and the manufacturing facility, supporting quality assurance, issue resolution, customer communication, and containment activities. This role is based at the customer facility and requires strong engineering, analytical, and customer-facing skills.

Key Responsibilities

  • Act as the communication bridge between the customer plant and manufacturing facility.
  • Re-verify parts and product information within company systems.
  • Perform first-level analysis of product non-conformances.
  • Verify suspect products and maintain testing equipment.
  • Expedite non-conforming material back to the manufacturing facility on the same day.
  • Input and maintain quality data in the Incident Reporting System (IRS).
  • Provide technical support and system guidance.
  • Conduct and coordinate initial 24-hour containment activities.
  • Coordinate additional containment actions when required.
  • Participate in customer response and problem-resolution teams.
  • Prepare and submit weekly trip/activity reports.
  • Monitor and help improve customer PPM (Parts Per Million) performance metrics.
  • Coordinate special customer-related activities and events.
  • Develop and maintain strong customer relationships to support quality improvements and business growth.

Required Qualifications

  • Bachelor's Degree in Engineering.
  • 6 10+ years of related experience in manufacturing, quality, engineering, or customer support.
  • Strong computer skills, including:
    • Microsoft Excel
    • Microsoft Word
    • Email applications
  • Excellent verbal and written communication skills.
  • Strong organizational and analytical abilities.
  • Experience working directly with customers and handling quality concerns.

Preferred Skills

  • Customer Quality Engineering
  • Root Cause Analysis
  • Quality Assurance and Control
  • Manufacturing Operations
  • Corrective and Preventive Actions (CAPA)
  • Containment Management
  • Incident Reporting Systems (IRS)
  • Product Verification and Inspection
  • Data Analysis and Reporting
  • Technical Problem Solving

About the Company

H

HireTalent

Resume Resources

Free Resume TemplatesFree Resume Builder