Sign upLog in

Customer Support Engineering

ICONMA, LLC

Troy, MI

Apply
JOB DETAILS
SALARY
$31.42–$35.32 Per Hour
SKILLS
Analysis Skills, Biotech and Pharmaceutical, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Data Entry, Delphi, Equipment Maintenance/Repair, Event Management, Health Plan, Manufacturing, Microsoft Excel, Microsoft Word, Negotiation Skills, Organizational Skills, Product Testing, Project Portfolio Management (PPM), Sales Management, Technical Support, Test Equipment
LOCATION
Troy, MI
POSTED
7 days ago
Our Client, a BioTech company, is looking for a Customer Support Engineering for their Wayne, MI location.
 
Responsibilities:
  • The successful candidate will serve as the link between the plant and the manufacturing facility.
  • The candidate will also be required to re-verify parts within the computer system.
  • Candidate should be computer literate and familiar with Excel, Word, and email.
  • This person should be highly organized and have superior communication skills as he/she will interface with customers.
  • Perform a good first level analysis of non-conformances.
  • Verify all suspect product and maintain product test equipment.
  • Be the communication link between Customer Plant and Delphi.
  • CSE will reside at customer facility.
  • Expedite non-confirming material back to Delphi same day.
  • Input data into Incident Reporting System (IRS).
  • Provide technical support and system understanding.
  • Conduct/coordinate initial 24 hour containment.
  • Where required, coordinate additional containment.
  • Be an integral part of the response teams.
  • Write a weekly trip report.
  • Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
  • Provide/coordinate special event activity.
  • Develop customer relationships in the plant to improve the product and maintain or increase the business.
 
Requirements:
  • 6-10 years of related work experience.
  • Training in computer applications.
  • College degree with a major in Engineering.10+ years of related work experience.
  • Training in computer applications.
  • College degree with a major in Engineering.
 
Why Should You Apply?

About the Company

I

ICONMA, LLC

Resume Resources

Free Resume TemplatesFree Resume Builder