Customer Support Executive

We're looking for someone who actually enjoys talking to people even the frustrated ones. This isn't about reading scripts or hitting reply quotas. It's about listening, figuring out what went wrong, and making it right so the customer walks away feeling heard and taken care of. If you're patient, quick on your feet, and get a little satisfaction from turning complaints into compliments, this role is for you.

**What you'll actually be doing:**

- Stay calm when conversations get tense. De-escalate with empathy and common sense, not canned lines.

- Log every interaction accurately—not for the sake of paperwork, but to help us spot trends and fix problems at the root.

- Collaborate with other teams (warehouse, tech, sales) to make sure customer feedback actually leads to improvements.

**What we're looking for:**

- 1–2 years of customer-facing experience—retail, hospitality, call centers, anything that taught you how to handle people with grace.

- Strong written and spoken communication. You know when to be concise and when to be compassionate.

- Basic computer skills—comfortable juggling tabs, a CRM, and email without breaking a sweat.