Acceptance Testing, Authentication, Bingo, Customer Support/Service, Data Processing, Durable Medical Equipment, Finance, Frequently Asked Questions (FAQ), Fundraising, Help Desk, Interpersonal Skills, Lead Management, Licensing, Liens, Lobbying, Nonprofit, Political Campaign, Presentation/Verbal Skills, Problem Solving Skills, Trademarks, Writing Skills
Customer Support Technician I
The Business & Licensing Division receives filings such as business and nonprofit registrations, trade names, secured liens, notary public applications, and bingo and raffle reports. Additionally, the Business & Licensing Division licenses durable medical equipment providers, promotes availability of government data, and makes performing rights society information accessible. Most filings are submitted electronically, and the Department disseminates this information to the public through its website.
The Operations work unit is responsible for first line contact with clients and customers of the Department of State. This unit manages the incoming flow of data and documents from the public into the data processing systems. Employees must review, reject, or except for filing, and retrieve the legal documentation for business entities, trade names, trademarks, Federal tax liens, notaries public, authentications, durable medical equipment, and elections.
Illustration of Key Duties:
The ideal candidate will be a critical and creative thinker with strong problem-solving skills. To succeed in this role, it is important that you have outstanding written, verbal, and interpersonal skills, and are committed to advancing a diverse and inclusive perspective while providing excellent customer service.
In this role, you will be a valued member of the Customer Support Services Team, and you will:
- Train to provide services under any of the statutes administered by the Division, which may include businesses, trademarks, trade names, administrative rules of State agencies, bingo and raffle licensing, charities and fund-raisers, durable medical equipment suppliers, lobbyists, notaries public, secured transactions, and campaign finance and election.
- Train to assist the public in understanding the statutes.
- Train to process all documents received, including high-level authentication of international documents.
- Train to meet the needs of the public and provide end user support for all of the varied and numerous services that can be obtained through the Business and Licensing Division.
- Cross train to work in any area that is short staffed, including the Walk-in Customer Support, Service Center, Authentications, and Administrative Rules work units, and will expand further into other work units in the Business and Licensing Division.
- Learn to perform other duties as needed, such as reviewing and recommending changes to online FAQs and other website content and participating in user acceptance testing.
- Maintain confidentiality of all confidential and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional conduct and professional practices.