Job Title: Customer Support & Inside Sales Representative - Cell and Gene Therapy CRO Services
Location: Germantown, MD
Company: uBriGene Biosciences
Website: ubrigene.com
Job Summary:
uBriGene Biosciences is seeking a dynamic Customer Support & Inside Sales Representative to serve as a key liaison between our company and our clients. This role focuses on supporting and growing our cell and gene therapy products and services. The ideal candidate will have a solid background in biology, with preferred experience in iPSC and cell and gene therapy manufacturing. Excellent customer-facing and communication skills are a must.
Key Responsibilities:
Customer Support:
Act as the primary point of contact for customers, addressing inquiries related to our cell and gene therapy products and services.
Provide timely, accurate, and professional support to existing and potential clients.
Resolve issues and escalate concerns to the appropriate teams when necessary.
Inside Sales:
Identify, qualify, and follow up on leads to drive sales of our CGT products and services.
Develop and maintain strong relationships with pharmaceutical and biotech clients.
Assist in preparing and delivering presentations, proposals, and product information tailored to customer needs.
Collaborate with the marketing team to generate and nurture sales opportunities.
Collaboration & Reporting:
Work closely with cross-functional teams, including production, regulatory, and marketing, to ensure customer satisfaction.
Utilize CRM systems to track interactions, manage leads, and generate reports on sales activities and market trends.
Provide feedback from customer interactions to help refine service offerings and marketing strategies.
Industry Engagement:
Attend customer meetings, conferences, and industry events as needed to represent uBriGene and build brand presence.
Qualifications:
Education:
Bachelor's degree in Biology, Biotechnology, or a related field.
Advanced degrees (Master's or Ph.D.) are a plus.
Experience:
2-3 years of experience in a customer-facing role, preferably in sales or support within the biotech, pharmaceutical, or CRO sectors.
Preferred experience with iPSC, cell and gene therapy manufacturing.
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency with CRM systems and sales analytics.
Ability to work in a fast-paced, collaborative environment.
Willingness to travel as needed for client meetings and industry events.
What We Offer: