Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services

Job Title: Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO ServicesLocation: Germantown, MDCompany: uBriGene BiosciencesWebsite:ubrigene.comJob Summary:uBriGene Biosciences is seeking a dynamic Customer Support & Inside Sales Representative to serve as a key liaison between our company and our clients. This role focuses on supporting and growing our cell and gene therapy products and services. The ideal candidate will have a solid background in biology, with preferred experience in iPSC and cell and gene therapy manufacturing. Excellent customer-facing and communication skills are a must.Key Responsibilities:

• Customer Support:
  • Act as the primary point of contact for customers, addressing inquiries related to our cell and gene therapy products and services.
  • Provide timely, accurate, and professional support to existing and potential clients.
  • Resolve issues and escalate concerns to the appropriate teams when necessary.
• Inside Sales:
  • Identify, qualify, and follow up on leads to drive sales of our CGT products and services.
  • Develop and maintain strong relationships with pharmaceutical and biotech clients.
  • Assist in preparing and delivering presentations, proposals, and product information tailored to customer needs.
  • Collaborate with the marketing team to generate and nurture sales opportunities.
• Collaboration & Reporting:
  • Work closely with cross-functional teams, including production, regulatory, and marketing, to ensure customer satisfaction.
  • Utilize CRM systems to track interactions, manage leads, and generate reports on sales activities and market trends.
  • Provide feedback from customer interactions to help refine service offerings and marketing strategies.
• Industry Engagement:
  • Attend customer meetings, conferences, and industry events as needed to represent uBriGene and build brand presence.

Qualifications:

• Education:
  • Bachelor’s degree in Biology, Biotechnology, or a related field.
  • Advanced degrees (Master’s or Ph.D.) are a plus.
• Experience:
  • 2-3 years of experience in a customer-facing role, preferably in sales or support within the biotech, pharmaceutical, or CRO sectors.
  • Preferred experience with iPSC, cell and gene therapy manufacturing.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems and sales analytics.
  • Ability to work in a fast-paced, collaborative environment.
  • Willingness to travel as needed for client meetings and industry events.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work at the forefront of cell and gene therapy innovation.
• A collaborative and supportive team environment.
• Professional growth and development opportunities.

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