Mellisa Ray Agency, Inc. is looking for a motivated and detail-oriented Administrative Assistant & Customer Support Specialist to join our insurance team in The Woodlands, TX. This is a fantastic opportunity to grow your career in the insurance industry while making a real difference for our clients every day. If you thrive in a fast-paced office environment and love helping people, we want to hear from you!
Responsibilities:
Provide front-line customer support by answering inquiries via phone, email, and in-person regarding insurance policies and coverage
Maintain and update client records in agency management systems to ensure data integrity
Assist agents with administrative tasks including scheduling, document preparation, and correspondence
Handle billing inquiries and coordinate with insurance carriers on behalf of clients
Follow up with clients on outstanding documentation, payments, and policy renewals
Support daily office operations to ensure a smooth and professional client experience
Requirements:
Prior experience in an administrative, customer service, or insurance support role preferred
Excellent verbal and written communication skills with a professional, friendly demeanor
Strong organizational skills and ability to manage multiple tasks with attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software
Texas Property & Casualty or Life & Health insurance license is a plus (or willingness to obtain with Agency sponsorship)
Ability to work independently and as part of a collaborative team in a fast-paced environment
Reliable, punctual, and committed to delivering outstanding client service
About Us:
Mellisa Ray Agency, Inc. is a trusted independent insurance agency serving individuals, families, and businesses in Texas, Arkansas & Louisiana. Our clients rely on us for personalized coverage solutions and the kind of attentive service that 1-800 agencies simply can't match. We pride ourselves on building a supportive, team-oriented workplace where employees are valued and have real opportunities to grow and earn.
Numbers & Facts
Location
Spring, TX
Skills
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Detail Orientedunmatched
Documentationunmatched
Employee Orientationunmatched
Health Insuranceunmatched
Insuranceunmatched
Life Insuranceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Prepare Correspondenceunmatched
Presentation/Verbal Skillsunmatched
Records Managementunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Writing Skillsunmatched
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