Customer Support & Logistics Assistant

Molly Maid Inc

Goochland, VA

JOB DETAILS
SALARY
SKILLS
Administrative Skills, Background Investigation, Customer Experience, Customer Support/Service, Driver's License, Logistics, Multitasking, On Call, Problem Solving Skills, Restaurant, Retail, Telephone Skills, Training/Teaching
LOCATION
Goochland, VA
POSTED
30+ days ago

Title: Customer Support & Logistics Assistant

Schedule: Monday - Friday, 7:00 AM - 4:00 PM, Full-Time

Starting Pay: $17.00 per hour

Stability Bonus: $500 bonus at your 6-month mark.

Are YOU the Fixer? People count on you. Are you tired of retail or restaurant hours? Get a stable Monday-Friday schedule and join a local team where you actually matter. We are looking for a reliable Customer Support & Logistics Assistant who takes pride in helping customers and keeping our daily calendar on track.

The Mission

80 People 20 Logistics

In this role, your primary mission is to be the voice of our company. You arent just answering phones; you are owning the customer experience.

80 Customer Support You handle incoming calls, resolve issues with empathy, and make sure every client feels heard and helped. You dont just take messages-you find solutions.

20 Logistics & Scheduling You assist with Schedule Tetris. When things change last minute, you help update our daily routes to ensure no customer is left behind.

What the Job Looks Like

700 AM Team Launch You are the first one in. You help get our cleaning teams ready, equipped, and out the door by 7:30 AM.

Issue Ownership You take 100% responsibility for incoming requests. Whether its a booking question or a service concern, you own the outcome.

Data Accuracy You enter all notes and schedule updates into our CRM with 100% precision.

What We Need From You

Experience Minimum 2-5 years in a fast-paced environment: Retail, Restaurant, Lead, Medical, Front Desk, or Office Support.

Reliability You are an early bird who is never late. Our teams and customers depend on you to start the day.

The Rock Mentality You stay calm when phones are ringing and can handle multiple tasks without getting stressed.

Requirements

Valid Drivers License Clean driving record Ability to pass a comprehensive criminal background check.

Why Join Us

Stable Schedule M-F, 7:00 AM - 4:00 PM. No weekends. No nights.

Work-Life Balance When you leave at 4:00 PM, youre done. No on-call shifts or late-night stress.

Growth We want you to grow with us. We provide clear training and pay increases as you master the role.

Supportive Team Youll work in a small, friendly office where we value your work.

IMMEDIATE HIRE INTERVIEWING NOW

We are looking for our next Fixer to join the team and be ready for a Monday, February 16th start date. We move fast for the right person. If you are a reliable professional who takes pride in great customer service and is ready for a stable career change, hit Apply Now to be considered for an immediate virtual interview.

About the Company

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Molly Maid Inc