Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Detail Oriented, English Language, Maintain Compliance, Mandarin Chinese Language, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Regulations, Resolve Customer Issues, Sales, Sales Management, Sales Support, Standard Operating Procedures (SOP), Time Management, Writing Skills
Hiring: Mandarin-Speaking Customer Support Executive (On-Site | Visa Support Available)
We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.
Location: On-site
Visa Support: Provided
Employment Type: Full-time
What You’ll Do
- Handle and support Sales Executives’ requests while resolving customer issues efficiently
- Ensure all processes align with pricing guidelines, company policies, and regulations
- Verify sales information on every interaction to ensure accuracy and compliance
- Manage and resolve first-level sales escalations
- Follow up daily on unresolved cases until full resolution
- Deliver professional and high-quality support to external customers
- Create a positive, customer-friendly experience through effective communication
- Provide timely, accurate assistance while maintaining integrity and adherence to SOPs
What We’re Looking For
- Fluent in Mandarin and good command of English
- Strong verbal and written communication skills
- Detail-oriented with strong problem-solving ability
- Ability to handle pressure and manage multiple cases simultaneously
- Customer-first mindset with a professional attitude
- Prior experience in customer support or sales support is a plus (not mandatory)
What We Offer
Competitive salary package
Full visa and relocation support
Career growth in an international environment
Structured training and onboarding